Senior / E-Commerce Executive

FLINTEX CONSULTING PTE. LTD.; Singapore; On-site; SGD 44,640 - 61,380; Full time

Benefits offered by this job

Variable Bonus

Job summary

An innovative consulting firm in Singapore is seeking a proactive Senior E-Commerce Specialist to spearhead their online sales strategy. You will ensure operational excellence of storefronts, manage product listings, and develop sales campaigns. The ideal candidate has a diploma or degree in a relevant field and at least 2 years of e-commerce experience. A strong analytical mindset and excellent communication skills are essential for this role, which offers a supportive work environment with a 8:30am to 5:30pm schedule.

Qualifications

• Minimum of 2 years of hands-on experience in e-commerce operations.
• Strong analytical skills with familiarity in Google Analytics or similar tools.
• Excellent project and time management skills, prioritizing tasks effectively.

Responsibilities

• Manage and optimize product listings across all e-commerce platforms.
• Develop and execute compelling sales campaigns and promotions.
• Serve as the primary point for resolving customer inquiries and complaints.

Skills

Analytical skills

Experience with major e-commerce platforms

Project Management

Customer Service

Communication skills

Education

Diploma or Bachelor’s degree in Digital Marketing, Business, or related field

Tools

Google Analytics

Shopify

WooCommerce

Amazon

Lazada

Shopee

Job description

Overview

Benefits - Variable Bonus

We are looking for a proactive and detail-oriented Senior E-Commerce Specialist to be a key player in our online sales strategy.

You will be responsible for the end-to-end operational excellence of our storefronts, ensuring a seamless customer journey from browsing to delivery.

If you are passionate about e-commerce, thrive on data, and excel at cross-functional collaboration, we want to hear from you.

Responsibilities

Operations & Product Management

• Manage and optimize product listings across all e-commerce platforms to ensure accuracy in information, pricing, and inventory levels.

• Work closely with the Order Fulfilment team to streamline order processing and ensure timely deliveries to customers.

• Reconcile platform transactions and resolve discrepancies in collaboration with the Finance department.

Campaign & Promotion Execution

• Develop and execute compelling sales campaigns and promotions to drive traffic, conversion, and average order value.

• Plan and manage the end-to-end execution of offline marketing initiatives, such as roadshows.

Customer & Corporate Programs

• Serve as the primary point for resolving customer inquiries, complaints, returns, and refunds in a timely and brand-positive manner.

• Own the Corporate Employee Purchase Programme (CEPP), including new account development, onboarding, and database management.

Reporting & Analysis

• Track and manage the Marketing Fund, including budget monitoring and documentation.

• Analyze key performance indicators (KPIs), customer behaviour, and competitor activities to identify trends and growth opportunities.

• Generate regular reports on sales performance, campaign effectiveness, and operational metrics.

Requirements

• Diploma or Bachelor’s degree in Digital Marketing, Business, or a related field.

• Minimum of 2 years of hands-on experience in e-commerce operations.

• Proven experience with major e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, Lazada, Shopee).

• Strong analytical skills with familiarity in Google Analytics or similar tools.

• Excellent project and time management skills, with a proven ability to prioritize tasks in a fast-paced environment.

• A problem-solving mindset with a customer-first approach.

• Outstanding communication and interpersonal skills for effective liaison with internal teams and external partners.

Working hours

• Mon to Fri, 8:30am to 5:30pm