Duty Ops Manager (CIFM-RTS)

Certis; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Certis is seeking a Facility/Operations Manager to supervise all facility operations during shifts, coordinating with contractors and building users. You will monitor on-site teams, ensure SOP compliance and safety standards, and respond to incidents or service requests with timely escalation when needed.

The role requires a diploma/degree in Facilities Management or related field with at least 5 years of supervisory experience.

Qualifications

• Diploma or Degree in Facilities Management, Engineering, Building Services, or related discipline.
• Min 5 years of facility/operations management experience with supervisory responsibilities.
• Strong knowledge of building systems, maintenance processes, and workplace safety.
• Excellent communication, leadership and problem-solving skills.
• Ability to work rotating shifts, including weekends and public holidays.

Responsibilities

• Supervise and coordinate facility operations during assigned shifts.
• Act as liaison between facility management, contractors and building users.
• Monitor performance of on-site teams ensuring SOPs and safety standards.
• Respond to incidents, emergencies and service requests; escalate when needed.
• Conduct routine inspections to identify maintenance needs and safety hazards.
• Maintain records of incidents, maintenance activities and shift handovers.
• Support implementation of policies, procedures and improvements.
• Ensure compliance with legal, regulatory and contractual requirements.
• Prepare and submit shift reports with improvement recommendations.
• Foster a positive, productive work environment and guide team members.

Skills

Communication

Leadership

Problem-solving

Education

Facilities/Building Management degree or diploma

Job description

Select how often (in days) to receive an alert: CREATE ALERT

We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving.
We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.
At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table.
We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Duties & Responsibilities

• - Supervise and coordinate all facility operations during assigned shifts, ensuring smooth and effective service delivery.
• - Act as the main liaison between facility management, contractors, and building users for operational matters.
• - Monitor and manage the performance of on-site teams (technicians, cleaners, security, etc.), ensuring adherence to SOPs and safety standards.
• - Respond promptly to incidents, emergencies, and service requests, ensuring timely resolution and escalation when necessary.
• - Conduct routine inspections of the facility to identify maintenance needs, safety hazards, and compliance with regulations.
• - Maintain accurate records of incidents, maintenance activities, and shift handovers.
• - Support the implementation of operational policies, procedures, and improvement initiatives.
• - Ensure compliance with all legal, regulatory, and contractual requirements.
• - Prepare and submit shift reports, including recommendations for process improvements.
• - Foster a positive and productive work environment, providing guidance and support to team members.

Skills & Experience

• - Diploma or Degree in Facilities Management, Engineering, Building Services, or a related discipline.
• - At least 5 years of relevant experience in facility or operations management, with prior supervisory or managerial responsibilities.
• - Strong knowledge of building systems, maintenance processes, and workplace safety.
• - Excellent communication, leadership, and problem-solving skills.
• - Ability perform rotating shift, including weekends and public holidays, as required.