Operations Manager (Site: NTU)

Certis; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Certis is seeking an experienced Operations Manager to lead maintenance across multiple sites in Singapore. You will ensure service levels, plan manpower, and optimise resources while upholding health and safety standards.

You will manage equipment inventories, develop SOPs, review performance with clients, and develop staff to achieve operational excellence in a security-focused environment.

Qualifications

• 3+ years of experience in security CCTV/surveillance or related field; prior Operations Manager experience preferred.
• Degree or diploma in IT, electronics or related disciplines; ITIL certification preferred.
• Strong analytical, problem-solving, planning and communication skills.
• Experience with CCTV/IP video surveillance and access control systems.
• Knowledge of PSIM, networking, Windows Server and cybersecurity best practices.
• Willingness to standby/out-of-hours as needed.

Responsibilities

• Lead and manage maintenance operations across sites to meet SLAs and staffing needs.
• Develop and review SOPs; analyze failure trends and optimize processes.
• Manage equipment inventory, budgets, records and safety compliance.
• Build relationships with customers and stakeholders via performance reviews.
• Train and develop staff to support operational excellence.

Skills

Operations management

Security CCTV / surveillance

Access control systems

ITIL certification

Microsoft Office

IP Video Surveillance

Cybersecurity best practices

Education

Degree / Diploma in IT or related

Tools

Hikvision

Milestone

Gallagher

Honeywell

PSIM Platforms

Windows Server

Job description

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology—from AI to Robotics—to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose. You’ll be part of a mission that goes beyond operations—shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.

If you're ready to build the future, your journey starts here—with us.

Life at Certis

Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower—driven by trust, powered by people.

Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.

Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we’re committed to creating long‑term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

• Lead and manage all maintenance operations across sites to ensure operational availability, fulfilment of service levels, and effective manpower planning.
• Develop, implement and continuously review maintenance standard operating procedures (SOPs), analyse failure trends, implement corrective actions, and optimise maintenance processes and resource utilisation.
• Manage equipment inventory, budgetary control, documentation records, and ensure compliance with health and safety policies.
• Build and maintain strong relationships with customers and stakeholders through regular performance reviews and effective engagement.
• Train, manage and develop staff under his/her charge to support operational excellence and service delivery.

Skills & Experience

• Minimum 3 year(s) of working experience in security CCTV/surveillance systems, access control systems or related field will be advantageous, with proven work experience as an Operations Manager or similar role.
• Degree / Diploma in Information Technology, Electrical Engineering or related disciplines, with ITIL certification preferred.
• Strong analytical, problem-solving, facilitation, planning, organizational, communication and interpersonal skills.
• Knowledge of organizational effectiveness and operations management, experience working closely with project teams with long-term maintenance viability in mind, and proficiency in Microsoft Office.
• Knowledge of CCTV and IP Video Surveillance Systems, Video Management Systems (e.g. Hikvision, Milestone), Access Control Systems (e.g. Gallagher, Honeywell), PSIM Platforms, networking fundamentals, Windows Server and virtualization, and cybersecurity best practices for security systems.
• The role may require occasional standby/work outside normal office hours to support planned deployments, maintenance activities, and unforeseen operational requirements, in accordance with business needs.