Duty Ops Manager

certis integrated facilities management pte. ltd.; Singapore; On-site; SGD 67,000 - 112,000; Full time

Job summary

certis integrated facilities management pte. ltd. in Singapore seeks an experienced Facility Operations Supervisor to oversee on-site facilities operations, coordinate with contractors, and lead teams for safe, compliant service delivery.

The role requires 5+ years in facilities/operations management, strong knowledge of building systems, and excellent communication and leadership skills. Rotating shifts, including weekends and public holidays, are required.

Qualifications

• Diploma or Degree in Facilities Management, Engineering, Building Services, or related discipline.
• At least 5 years of relevant experience in facility or operations management with supervisory responsibilities.
• Strong knowledge of building systems and workplace safety.
• Excellent communication, leadership, and problem-solving skills.
• Ability to perform rotating shifts, including weekends and public holidays.

Responsibilities

• Supervise and coordinate all facility operations during assigned shifts, ensuring smooth and effective service delivery.
• Act as the main liaison between facility management, contractors, and building users for operational matters.
• Monitor and manage the performance of on-site teams (technicians, cleaners, security, etc.), ensuring adherence to SOPs and safety standards.
• Respond promptly to incidents, emergencies, and service requests, ensuring timely resolution and escalation when necessary.
• Conduct routine inspections of the facility to identify maintenance needs, safety hazards, and compliance with regulations.
• Maintain accurate records of incidents, maintenance activities, and shift handovers.
• Support the implementation of operational policies, procedures, and improvement initiatives.
• Ensure compliance with all legal, regulatory, and contractual requirements.
• Prepare and submit shift reports, including recommendations for process improvements.
• Foster a positive and productive work environment, providing guidance and support to team members.

Skills

Leadership

Communication

Problem-solving

Team coordination

Safety compliance

Education

Diploma or Degree in Facilities Management, Engineering, Building Services, or related discipline

Job description

Roles and Responsibilities

• Supervise and coordinate all facility operations during assigned shifts, ensuring smooth and effective service delivery.
• Act as the main liaison between facility management, contractors, and building users for operational matters.
• Monitor and manage the performance of on-site teams (technicians, cleaners, security, etc.), ensuring adherence to SOPs and safety standards.
• Respond promptly to incidents, emergencies, and service requests, ensuring timely resolution and escalation when necessary.
• Conduct routine inspections of the facility to identify maintenance needs, safety hazards, and compliance with regulations.
• Maintain accurate records of incidents, maintenance activities, and shift handovers.
• Support the implementation of operational policies, procedures, and improvement initiatives.
• Ensure compliance with all legal, regulatory, and contractual requirements.
• Prepare and submit shift reports, including recommendations for process improvements.
• Foster a positive and productive work environment, providing guidance and support to team members.

Minimum Qualifications & Experience

• Diploma or Degree in Facilities Management, Engineering, Building Services, or a related discipline.
• At least 5 years of relevant experience in facility or operations management, with prior supervisory or managerial responsibilities.
• Strong knowledge of building systems, maintenance processes, and workplace safety.
• Excellent communication, leadership, and problem-solving skills.
• Ability perform rotating shift, including weekends and public holidays, as required.