Duty Manager (Hotel)

SENTOSA BEACH RESORT PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading resort in Singapore is seeking a Duty Manager to ensure smooth daily operations and enhance guest experiences. The role involves supervising the Front Office team and monitoring guest arrivals and departures. Candidates should have a background in hotel operations, ideally with experience in crisis management and hotel front office systems. We offer a 5-day work week, career development opportunities, and medical coverage, along with employee discounts.

Benefits

5-day work week

Learning and Development opportunities

Medical and insurance coverage

Employee discounts within the Shangri-La Group

Duty Meals

Shuttle bus provided

Qualifications

• Experience in a similar role within a hotel or resort environment.
• CERT and First Aider certification is an advantage.

Responsibilities

• Ensure smooth daily operations.
• Enhance guest experiences during stay.
• Supervise the Front Office team.
• Monitor arrivals and departures from a guest perspective.
• Respond to emergencies following SOP.

Skills

Knowledge of hotel front desk operations

Crisis management

Emergency response

Education

Degree in hotel management or related field

Tools

Hotel OPMS

Job description

Roles & Responsibilities

Shangri-La’s Rasa Sentosa, Singapore

We are looking for a Duty Manager to join our team!

As a Duty Manager, we rely on you to:

• Ensure smooth operation daily
• Enhance overall guest experience during their stay
• Supervise and direct the Front Office team
• Ensure all colleagues are kept up to date with hotel products and services
• Monitor all arrivals and departures from a guest experience perspective
• Respond to emergencies according to standard operating procedure (SOP) and ensure the safety of guests and colleagues

We are looking for someone who:

• Fully understands Rooms and Front Desk operations
• Has experience in the same capacity with hotel/resort background with OPMS knowledge and related hotel's front office system
• Preferably comes from a hotel management-related education background
• Has experience in managing emergency response/ crisis management
• CERT and First Aider certified is an added advantage

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!