Duty Manager

LUXURY ISLANDS PTE. LTD.; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

Luxury Islands Pte. Ltd. seeks a Duty Manager to oversee daily hotel operations on shift, ensuring exceptional guest service and smooth coordination between departments.

The role acts as the senior on-duty manager and serves as the primary contact for guest issues, safety, and operational concerns. You will monitor occupancy, VIP arrivals, and room status, support front office activities, supervise staff standards, and prepare shift and incident reports while maintaining health, safety, and

Responsibilities

• Supervise and coordinate hotel operations during assigned shifts to ensure smooth service delivery.
• Act as the main point of contact for guests, handling inquiries, feedback, complaints, and special requests promptly and professionally.
• Monitor occupancy, arrivals, departures, VIP arrivals, group movements, and room status.
• Assist in resolving service issues, guest complaints, and operational disruptions in a timely manner.
• Ensure proper handling of emergencies, accidents, security concerns, and incidents in line with hotel procedures.
• Support front office operations, including guest relations, cashiering oversight, room allocation, and arrival/departure coordination when needed.
• Monitor staff performance, appearance, discipline, and service standards during duty shifts.
• Communicate shift updates, guest issues, and operational concerns to department heads and management.
• Prepare incident reports, shift reports, and follow-up action logs as required.
• Assist with staff coaching, service recovery, and operational training on the floor.
• Ensure compliance with hotel policies, health and safety requirements, and brand standards.
• Take initiative to maintain guest satisfaction and promote a culture of service excellence.

Job description

The Duty Manager is responsible for overseeing the smooth daily operation of the hotel during assigned shifts, ensuring high standards of guest service, operational efficiency, safety, and coordination between departments. The role acts as the senior manager on duty and serves as the main point of contact for guest issues, operational concerns, and emergency situations.

Key Responsibilities

• Supervise and coordinate hotel operations during assigned shifts to ensure smooth service delivery.
• Act as the main point of contact for guests, handling inquiries, feedback, complaints, and special requests promptly and professionally
• Monitor occupancy, arrivals, departures, VIP arrivals, group movements, and room status.
• Assist in resolving service issues, guest complaints, and operational disruptions in a timely manner.
• Ensure proper handling of emergencies, accidents, security concerns, and incidents in line with hotel procedures.
• Support front office operations, including guest relations, cashiering oversight, room allocation, and arrival/departure coordination when needed.
• Monitor staff performance, appearance, discipline, and service standards during duty shifts.
• Communicate shift updates, guest issues, and operational concerns to department heads and management.
• Prepare incident reports, shift reports, and follow-up action logs as required.
• Assist with staff coaching, service recovery, and operational training on the floor.
• Ensure compliance with hotel policies, health and safety requirements, and brand standards.
• Take initiative to maintain guest satisfaction and promote a culture of service excellence.