Downstream Application Engineer – Field Service (Singapore)

JAC Recruitment Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JAC Recruitment Pte Ltd seeks an Application Engineer for downstream support in Singapore. This hands-on, customer-facing role combines on-site and remote service to diagnose issues, perform audits, and support sales with technical content.

You will collaborate with account managers and district teams to enhance product performance and serviceability. The position requires a technical degree and strong communication skills, with travel to Jurong Island and industrial environments.

Qualifications

• Technical degree or equivalent education with relevant industry experience preferred.
• Practical knowledge of materials, scheduling, inventory, manufacturing and installation processes.
• Experience in field service, troubleshooting, equipment testing and technical reporting.
• Strong organizational skills and ability to manage multiple projects while meeting timelines.
• Excellent interpersonal, verbal and written communication skills; able to document clear, concise reports using a laptop.
• Logical thinker with sound problem-solving ability; self-motivated, goal-oriented and effective as a team player.

Responsibilities

• Field service & technical support providing on-site service and 24-hour remote or on-site assistance for customer issues related to products, applications and systems.
• Assist district sales personnel in responding to program service calls, troubleshooting issues and implementing corrective actions.
• Document and communicate technical solutions and value delivered to customers.
• Site surveys, audits and participate in design reviews, new application start-ups and evaluations.
• Assist Key Account Managers and sales representatives in preparing technical content for new business proposals and installation estimates.
• Coordinate replacement parts programs with manufacturing plants and qualify/monitor external subcontractors to ensure repair timelines and customer satisfaction.
• Prepare technical reports detailing problems and solutions; develop and maintain troubleshooting guides and service bulletins; distribute updates to relevant teams.
• Provide installation resources for project requests, including field surveys, installation checklists and roll-out support as required.
• Train first-line Account Managers on product offerings and available resources; work with district teams to improve policies, procedures and customer satisfaction.
• Ensure implementation of the company’s Six Service Standards at all client sites.

Skills

Field service

Troubleshooting

Equipment testing

Technical reporting

Project management

Communication skills

Education

Technical degree

Job description

JAC Recruitment Pte Ltd seeks an Application Engineer for downstream support in Singapore. This hands-on, customer-facing role combines on-site and remote service to diagnose issues, perform audits, and support sales with technical content.

You will collaborate with account managers and district teams to enhance product performance and serviceability. The position requires a technical degree and strong communication skills, with travel to Jurong Island and industrial environments.