Application Engineer , Downstream

Ecolab Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Company car

Job summary

Ecolab Pte Ltd in Singapore seeks an on-site field service professional to provide contractual service and problem-solving support for our products, applications and solutions. You will conduct site surveys, audits, and assist sales teams in preparing new business proposals while ensuring Six Service Standards are applied at client sites.

You will travel to Jurong Island, interact with district resources, and develop troubleshooting guides, reports and training for Account Managers, delivering

Qualifications

• Technical degree or equivalent education preferred.
• Knowledge of materials, scheduling, inventory, manufacturing and installation processes.
• Excellent organisational, interpersonal, verbal and written communication skills.
• Ability to manage multiple projects simultaneously and maintain schedules.
• Willingness to travel to Jurong Island.

Responsibilities

• Support district sales personnel in handling service calls for existing products and services.
• Participate in design reviews, new application start-ups and evaluations.
• Assist in critiquing products for serviceability, performance and reliability.
• Interact with appropriate Company resources and work as a team.
• Assess on-site field problems and operate testing equipment to return systems to conformance.
• Coordinate and manage replacement parts programmes with manufacturing plants to ensure component availability.
• Assist in preparing reports detailing technical problems and solutions for corrective actions.
• Document the value provided to the customer where possible.
• Assist in developing troubleshooting service guides and bulletins for existing products.
• Lead in maintaining troubleshooting guides and distributing them as required.
• Qualify, coordinate and monitor external subcontractor network to ensure repair timelines.
• Work with district personnel toward continuous improvement of policies and procedures.
• Provide installation resource services on project requests as needed.
• Provide training to first-line Account Managers on offerings and resources.

Skills

Communication skills

Organisational skills

Interpersonal skills

Written communication

Teamwork

Education

Technical degree or equivalent

Tools

Testing equipment

Job description

Provides contractual service and assists customers with problem-solving support regarding the Company’s products, applications and solutions. Experience and knowledge in, but not limited to, Company products.

Provide on-site field service and/or 24-hour over-the-phone or on-site assistance. Conduct site surveys, product, application and system audits, and assist Key Account Managers and sales representatives in preparing new business proposals. Ensure implementation of the Six Service Standards at all client sites.

Job Responsibilities

• Support district sales personnel in handling Company programme service calls for existing products and services, and assist in correcting problems as appropriate.

• Participate in design reviews, new application start-ups and evaluations.

• Assist in critiquing products for serviceability, performance and reliability.

• Interact with appropriate Company resources and work as a team.

• Assess on-site field problems and operate the required testing equipment to return systems to customer conformance.

• Coordinate and manage replacement parts programmes with individual manufacturing plants to ensure the availability of components as needed.

• Assist in preparing reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes.

• Document the value provided to the customer whenever possible.

• Assist in developing troubleshooting service guides and bulletins for existing products.

• Assume the lead role in maintaining troubleshooting guides and bulletins and distributing them to departments when required.

• Qualify, coordinate and monitor the external subcontractor network as required to ensure repair timelines and customer satisfaction are maintained.

• Work with other district personnel toward the continuous improvement of policies and procedures, resulting in increased customer satisfaction.

• Provide installation resource services on a project-request basis as necessary to satisfy customer needs. Services may include, but are not limited to, field surveys, installation checklists and roll-out support services.

• Provide training to first-line Account Managers on Company offerings and the resources available to assist them in answering customer questions.

• Keep abreast of the latest industry advances through continuous education.

Job Requirements

• Technical degree or equivalent education with industry experience is preferred.

• Knowledge of and experience in materials, scheduling, inventory, manufacturing and installation processes.

• Excellent organisational, interpersonal, verbal and written communication skills.

• Ability to manage multiple projects simultaneously and maintain project schedule timelines.

• Ability to write and maintain clear, concise reports using a standard laptop computer.

• Ability to think logically, apply common sense and make decisions.

• Self-motivated, goal-oriented and able to work effectively as a team player.

• Required to travel to Jurong Island.

• Company cars are provided.