Field Applications Engineer — Onsite Support

Ecolab Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Company car

Job summary

Ecolab Pte Ltd in Singapore seeks an on-site field service professional to provide contractual service and problem-solving support for our products, applications and solutions. You will conduct site surveys, audits, and assist sales teams in preparing new business proposals while ensuring Six Service Standards are applied at client sites.

You will travel to Jurong Island, interact with district resources, and develop troubleshooting guides, reports and training for Account Managers, delivering

Qualifications

• Technical degree or equivalent education preferred.
• Knowledge of materials, scheduling, inventory, manufacturing and installation processes.
• Excellent organisational, interpersonal, verbal and written communication skills.
• Ability to manage multiple projects simultaneously and maintain schedules.
• Willingness to travel to Jurong Island.

Responsibilities

• Support district sales personnel in handling service calls for existing products and services.
• Participate in design reviews, new application start-ups and evaluations.
• Assist in critiquing products for serviceability, performance and reliability.
• Interact with appropriate Company resources and work as a team.
• Assess on-site field problems and operate testing equipment to return systems to conformance.
• Coordinate and manage replacement parts programmes with manufacturing plants to ensure component availability.
• Assist in preparing reports detailing technical problems and solutions for corrective actions.
• Document the value provided to the customer where possible.
• Assist in developing troubleshooting service guides and bulletins for existing products.
• Lead in maintaining troubleshooting guides and distributing them as required.
• Qualify, coordinate and monitor external subcontractor network to ensure repair timelines.
• Work with district personnel toward continuous improvement of policies and procedures.
• Provide installation resource services on project requests as needed.
• Provide training to first-line Account Managers on offerings and resources.

Skills

Communication skills

Organisational skills

Interpersonal skills

Written communication

Teamwork

Education

Technical degree or equivalent

Tools

Testing equipment

Job description

Ecolab Pte Ltd in Singapore seeks an on-site field service professional to provide contractual service and problem-solving support for our products, applications and solutions. You will conduct site surveys, audits, and assist sales teams in preparing new business proposals while ensuring Six Service Standards are applied at client sites.

You will travel to Jurong Island, interact with district resources, and develop troubleshooting guides, reports and training for Account Managers, delivering