Dispatch Admin Coordinator | Contract

GMP Technologies; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A leading technology services provider in Singapore is seeking a Dispatch Admin Coordinator on a contract basis. The role involves managing daily case dispatching and coordinating tasks for engineers while ensuring adherence to Service Level Agreements (SLAs). Responsibilities include preparing business reports, gathering project requirements, and supporting team leads in operational tasks. Strong interpersonal and communication skills are essential for collaboration and effective project management. This opportunity may lead to varied assignments across different sections as required.

Qualifications

• Strong interpersonal and communication skills are essential.
• Ability to work independently or as part of a team is required.
• Proficient in managing tasks and meeting project timelines.

Responsibilities

• Manage daily case dispatching and assign tasks to engineers.
• Ensure timely updates on engineers' ticket statuses.
• Provide end-to-end control over all reported cases.
• Attend project meetings and assist with service quotes.

Skills

Interpersonal skills

Communication skills

Task management

Project management

Tools

Microsoft Project

Job description

About the job Dispatch Admin Coordinator | Contract

• Manage daily case dispatching and assign tasks to engineers.
• Ensure timely updates on engineers ticket statuses and facilitate ticket closures within the ticketing system.
• Provide end-to-end mission control over all reported cases, ensuring proper ticket closure and strict adherence to Service Level Agreements (SLAs).
• Prepare and deliver Standard Business Reports (SBRs); submit CSIF requests when necessary.
• Gather project requirements and updates from delivery stakeholders and maintain the Microsoft Project Plan accordingly.
• Collate completed User Acceptance Test (UAT) and milestone sign-off documents.
• Collect feedback from end-users where applicable and collaborate with company's ADM and Team Leads to identify areas for improvement.
• Attend project meetings, gather requirements, and assist in generating service quotes for requestors.
• Demonstrate strong interpersonal and communication skills, with the ability to work independently or as part of a team.
• Monitor task progress and support stakeholders in meeting project timelines.
• Assist the Team Lead with daily operational support and other assigned tasks as required.
• Maintain a strong focus on SLA compliance and the resolution process.
• Perform other duties and responsibilities as assigned by the Company, which may include reassignment across different sections at the Company's discretion.

To learn more about this opportunity, please contact Gia Grace at [e-mail]

We regret that only shortlisted candidates will be notified.

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.