Direct Sales Executive (Insurance domain)

U3 Infotech Pte Ltd; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

U3 Infotech Pte Ltd in Singapore is seeking a customer-focused sales professional to engage customers at our sales sites, respond to requests in line with policies, and guide them toward tailored solutions.

You will listen actively, ask questions to understand needs, and strive for first-class service while supporting the team to achieve sales targets and contribute to ongoing process improvements. Proficiency with Word and Excel is helpful.

Responsibilities

• Always delivering our brand promise and offering high levels of consistent, quality service support to our customers
• Approach customers at our sales sites, attend to customers’ requests in line with policies and procedures, striving for first class experience
• Using simple, clear and concise languages to communicate effectively with customers
• Actively listen and probe questions to accurately advise customise solutions based on customer’s needs and requirements
• Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to achieve our sale target
• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction
• Being customer centric – Gather customers’ feedback, ideas and suggestions to bring the team/organisation be closer to our customers
• Actively participate in process improvement sessions, providing constructive feedback and suggestions
• Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
• Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals.
• Perform other duties as assigned by immediate supervisor
• Proven sales record, experienced in managing and meeting personal sales target
• Experience in delivering high customer satisfaction and high employee satisfaction
• Demonstrated ability to manage own workload and effectively prioritize activities
• Ability to manage change effectively
• Exceptional listening and analytical skills
• Proficiency in general desk top orientation and particularly in Word and Excel

Job description

Key Responsibilities

• Always delivering our brand promise and offering high levels of consistent, quality service support to our customers

• Approach customers at our sales sites, attend to customers’ requests in line with policies and procedures, striving for first class experience

• Using simple, clear and concise languages to communicate effectively with customers

• Actively listen and probe questions to accurately advise customise solutions based on customer’s needs and requirements

• Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to achieve our sale target

• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction

• Being customer centric – Gather customers’ feedback, ideas and suggestions to bring the team/organisation be closer to our customers

• Actively participate in process improvement sessions, providing constructive feedback and suggestions

• Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems

• Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals.

• Perform other duties as assigned by immediate supervisor

• Proven sales record, experienced in managing and meeting personal sales target

• Experience in delivering high customer satisfaction and high employee satisfaction

• Demonstrated ability to manage own workload and effectively prioritize activities

• Ability to manage change effectively

• Exceptional listening and analytical skills

• Proficiency in general desk top orientation and particularly in Word and Excel