Digital Transformation Project Manager

RECRUIT EXPRESS PTE LTD

Singapore

Hybrid

SGD 60,000 - 90,000

Full time

5 days ago

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Job summary

RECRUIT EXPRESS PTE LTD is seeking a professional to partner with business units and IT to gather requirements, review solutions, and ensure end-to-end system and process delivery and testing. You will implement and support digital customer journeys to improve both customer and employee experiences.

Collaborate with regional teams to re-engineer processes, oversee smooth operational rollouts, and drive automation to transform operations.

Responsibilities

Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
Implement and support digital customer journeys to further improve both customer and employee experience
Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
Ensure the smooth operational rollout
Re-engineer the end-to-end process, analyse and review operations solutions
Implement automation agenda to transform operations
To conduct requirement gathering workshop, Review and documenting requirements artefacts
To review functional specifications and process define documents
Coordinate and ensures UAT test plans and test case are executed within UAT schedule
Post-production support, production issues review and track them to closure
Work closely with regional teams and country teams to ensure timely delivery of project
Any other ad-hoc duties as assigned by supervisor