Digital Transformation Project Manager

recruit express pte ltd

5 days ago

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Work with Business Units and IT partners to gather requirements, review solutions, and ensure end-to-end system and process delivery.
Implement and support digital customer journeys to improve customer and employee experience.
Collaborate with regional teams to re-engineer processes and implement operational solutions.
Ensure smooth operational rollout.
Re-engineer end-to-end processes and review operations solutions.
Implement automation to transform operations.
Conduct requirement gathering workshops and document artefacts.
Review functional specs and process definition documents.
Coordinate UAT test plans and test cases within schedule.
Provide post-production support and track issues to closure.
Work with regional and country teams to ensure timely delivery of projects.
Perform ad-hoc duties as assigned by supervisor.

Responsibilities:

Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
Implement and support digital customer journeys to further improve both customer and employee experience
Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
Ensure the smooth operational rollout
Re-engineer the end-to-end process, analyse and review operations solutions
Implement automation agenda to transform operations
To conduct requirement gathering workshop, Review and documenting requirements artefacts
To review functional specifications and process define documents
Coordinate and ensures UAT test plans and test case are executed within UAT schedule
Post-production support, production issues review and track them to closure
Work closely with regional teams and country teams to ensure timely delivery of project
Any other ad-hoc duties as assigned by supervisor