IT Business Analyst - Digital Journeys & Automation

RECRUIT EXPRESS PTE LTD; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking personnel to collaborate with Business Units and IT to gather requirements, review solutions and ensure end-to-end system and process delivery and testing.

The role focuses on implementing and supporting digital customer journeys, designing and re-engineering processes with regional teams, and driving automation across operations. You will ensure smooth rollout and post-production support.

Responsibilities

• Work with Business Units and IT to gather requirements, review solutions, and ensure end-to-end delivery and testing
• Implement and support digital customer journeys to improve customer and employee experience
• Collaborate with regional country and functional teams to re-engineer processes and implement operational solutions
• Ensure smooth operational rollout of initiatives
• Re-engineer end-to-end processes, analyze and review operations solutions
• Drive automation initiatives to transform operations
• Conduct requirement gathering workshops and document artefacts
• Review functional specifications and process definitions
• Coordinate UAT test plans and test cases within schedule
• Provide post-production support and track issues to closure
• Work with regional and country teams to ensure timely project delivery
• Perform any other ad-hoc duties as assigned by supervisor

Job description

Recruit Express Pte Ltd in Singapore is seeking personnel to collaborate with Business Units and IT to gather requirements, review solutions and ensure end-to-end system and process delivery and testing.

The role focuses on implementing and supporting digital customer journeys, designing and re-engineering processes with regional teams, and driving automation across operations. You will ensure smooth rollout and post-production support.