Digital Insurance BA: Customer Journeys & Systems

FPT Asia Pacific Pte Ltd; Singapore; Vor Ort; SGD 70.000 - 90.000; Vollzeit

Zusammenfassung

FPT Asia Pacific Pte Ltd is seeking an experienced Business Analyst to support the enhancement, implementation, and maintenance of customer-facing digital platforms within the insurance domain.

The successful candidate will work closely with business users, IT teams, developers, and external vendors to gather requirements, coordinate system enhancements, conduct testing, and ensure successful delivery of IT solutions.

Qualifikationen

• Diploma or Bachelor's degree in Information Systems, Information Technology, Business, or a related discipline.
• Minimum 5 years of experience as a Business Analyst, preferably within the banking, insurance, or financial services industry.
• Strong experience in business requirements gathering, functional analysis, and documentation.
• Hands-on experience in developing test plans, executing functional testing, and coordinating UAT.
• Experience supporting system enhancements, application maintenance, and IT project implementations.
• Good understanding of UI/UX design principles and customer-centric digital platforms.
• Familiarity with cross-platform system integration and digital customer journeys.
• Strong analytical, problem-solving, and troubleshooting skills.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Excellent stakeholder management, documentation, and communication skills.
• Good command of English and Mandarin to communicate effectively with Chinese-speaking vendors.

Aufgaben

• Gather, analyse, and document business and functional requirements from stakeholders.
• Review business specifications and ensure requirements are accurately communicated to IT teams and developers.
• Conduct feasibility studies and functional analysis to assess proposed system enhancements.
• Collaborate with business users and technical teams to ensure solutions align with business objectives.
• Identify opportunities to improve existing systems, processes, and customer experiences.
• Support system enhancements and new initiatives across multiple business lines and distribution channels.
• Coordinate system implementation activities with business users, IT teams, developers, and external vendors.
• Monitor project deliverables and ensure system enhancements are completed within agreed timelines.
• Assist in managing customer-facing digital applications, including purchase journeys, payment workflows, and policy issuance.
• Provide ongoing application support and troubleshoot system-related issues.
• Develop, maintain, and review user guides, business specifications, and Standard Operating Procedures (SOPs).
• Ensure system implementations comply with internal policies, regulatory requirements, and risk management standards.
• Support fair dealing practices and maintain a strong risk and compliance culture.
• Perform other project-related duties as assigned.

Kenntnisse

Requirements gathering

Functional analysis

Documentation

Test planning

UAT coordination

Stakeholder management

Communication skills

UI/UX awareness

Problem solving

Mandarin (Chinese)

Ausbildung

Diploma or Bachelor's degree in Information Systems/IT/Business

Tools

Microsoft Office

Jobbeschreibung

FPT Asia Pacific Pte Ltd is seeking an experienced Business Analyst to support the enhancement, implementation, and maintenance of customer-facing digital platforms within the insurance domain.

The successful candidate will work closely with business users, IT teams, developers, and external vendors to gather requirements, coordinate system enhancements, conduct testing, and ensure successful delivery of IT solutions.