Insurance Digital Solutions Analyst

FPT ASIA PACIFIC PTE. LTD.; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Zusammenfassung

FPT Asia Pacific PTE. LTD. seeks an experienced Business Analyst to enhance, implement, and maintain customer-facing digital platforms in the insurance sector.

You will collaborate with business users, IT teams, developers, and vendors to gather requirements, coordinate system enhancements, and ensure successful IT solution delivery. The role focuses on supporting digital customer journeys (policy purchases, payments, policy issuance) and system integration across multiple distribution channels,

Qualifikationen

• Diploma or Bachelor’s degree in Information Systems, Information Technology, Business, or a related discipline.
• Minimum 5 years of experience as a Business Analyst, preferably in banking, insurance, or financial services.
• Strong experience in gathering requirements, functional analysis, and documentation.
• Hands-on experience in developing test plans, executing functional testing, and coordinating UAT.
• Experience supporting system enhancements, maintenance, and IT project implementations.
• Good understanding of UI/UX design principles and customer-centric digital platforms.
• Familiarity with cross-platform system integration and digital customer journeys.
• Excellent stakeholder management, documentation, and communication skills.
• Good command of English and Mandarin to communicate effectively with Chinese-speaking vendors.

Aufgaben

• Gather, analyse, and document business and functional requirements from stakeholders.
• Review business specifications and ensure requirements are accurately communicated to IT teams and developers.
• Conduct feasibility studies and functional analysis to assess proposed system enhancements.
• Collaborate with business users and technical teams to ensure solutions align with business objectives.
• Identify opportunities to improve existing systems, processes, and customer experiences.
• Support system enhancements and new initiatives across multiple business lines and distribution channels.
• Develop and execute test plans, test cases, and testing documentation.
• Perform functional testing before releasing systems for UAT and coordinate UAT activities.
• Identify, investigate, and track defects through resolution.
• Conduct post-production validation and random checks to ensure apps function as expected.
• Continuously improve testing methodologies and QA processes.
• Coordinate system implementation activities with users, IT teams, and vendors.
• Monitor project deliverables and ensure timely completion.
• Assist in managing customer-facing digital applications, including purchase journeys and policy issuance.

Kenntnisse

Analytical thinking

Stakeholder management

Requirements gathering

Communication (English)

Problem solving

Mandarin communication

Ausbildung

Diploma or Bachelor’s in Information Systems/IT/Business

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Jobbeschreibung

FPT Asia Pacific PTE. LTD. seeks an experienced Business Analyst to enhance, implement, and maintain customer-facing digital platforms in the insurance sector.

You will collaborate with business users, IT teams, developers, and vendors to gather requirements, coordinate system enhancements, and ensure successful IT solution delivery. The role focuses on supporting digital customer journeys (policy purchases, payments, policy issuance) and system integration across multiple distribution channels,