Business Analyst (Life Insurance Claims)

Income Insurance Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Income Insurance Limited seeks a Business Analyst to bridge business, operations and technology for value-driven solutions. You will gather requirements, document user stories, coordinate testing, and train operations teams on new implementations.

You will develop insurance domain knowledge, liaise with stakeholders, and support delivery of effective, fit-for-purpose solutions across regulatory and IT projects.

Qualifications

• Experience eliciting business requirements and translating them into functional specs.
• Experience coordinating testing, including UAT and defect management.
• Strong communication and collaboration with business, operations and IT stakeholders.
• Ability to prepare clear user guides and training materials.

Responsibilities

• Elicit and analyse requirements for cross-functional initiatives and product launches.
• Support solution design and coordinate testing activities to ensure sign-off.
• Document processes and provide training to operations teams for new systems.
• Act as liaison between business users and IT teams to ensure alignment and issue resolution.
• Share knowledge and promote best practices in business analysis across projects.
• Build knowledge of assigned insurance domains and support ongoing delivery.

Skills

Requirements elicitation

User acceptance testing

Stakeholder management

Documentation

Workshop facilitation

Mentorship

Insurance domain knowledge

Education

Degree in Information Technology or Business Information Systems

Job description

The department of Business Excellence comprises a team of Business Analysts that bridges business, operations, and technology teams to drive value-driven solutions. The team is responsible for end-to-end business analysis, including requirements elicitation, process optimisation, solution validation through testing, and training of operational users on new implementation. By combining strong domain expertise with structured methodologies, the team ensure solutions are fit-for-purpose, adopted effectively and embedded into day-to-day operations.

ABOUT THE ROLE:

The candidate will provide Business Analysis support for cross-functional initiatives, including product launches, claims transformation, operational process improvements, workflow automation, and regulatory Business and IT projects.

The role will work closely with business, operations, and technology stakeholders to gather and document requirements, perform impact assessments, support solution design, coordinate testing activities, and ensure successful implementation.

The incumbent is expected to develop strong insurance domain knowledge in the assigned business areas, act as a key liaison between business and IT teams, and support the delivery of effective solutions that meet business objectives and operational needs.

KEY RESPONSIBILITIES INCLUDE:

• Requirements Elicitation and AnalysisElicit Product Specification, Business requirements, Functional specifications, User stories and work-related materials, analyse systems gaps and business processes.Assess the feasibility, benefits, and risks of proposed IT solutions, and recommend process improvements to enhance operational efficiency.Partner with business stakeholders to capture and document detailed requirements, lead walkthroughs, and review sessions, and secure formal sign-off to ensure accuracy and alignment with business objectives.
• Solution Delivery & User Acceptance TestingSupport solution design and implementation, ensuring requirements are translated into effective solutions.Formulate test scenarios, test plan, and test strategies, performing both functional and regression testing.Coordinate and manage user acceptance testing including defect management and change management.Ensure successful solution implementation and obtain formal sign-off.
• Documentation & TrainingPrepare user guides and training materials to facilitate adoption of new systems and processes.Conduct training sessions for Operations teams to support smooth implementation and effective adoption of new systems and processes.
• Stakeholder CollaborationAct as a liaison between business users and IT teams, identifying gaps, resolving issues, and ensuring alignment throughout project delivery.Facilitate meetings, workshop, and decision-making sessions to drive clarity and consensus.
• Mentorship & Best PracticesShare knowledge and provide guidance to team members on business analysis deliverables, testing activities and domain processes where applicablePromote business analysis best practices, standards, and process improvements across projects.
• Domain SupportBuild and maintain knowledge of the assigned insurance business areas.Perform impact assessments for business and regulatory changes.Collaborate with Operations and IT teams to manage risks and improve processes.Ensure continuous support for project delivery and business operations.

REQUIREMENTS:

• Degree in Information Technology or Business Information Systems.
• Preferably with 2-5 years of experience in Business Analysis, User Acceptance Testing, or insurance operations. Experience in Life Insurance Claims operations, claims-related projects, or claims system enhancements will be an advantage.
• Business Analysis skill in delivery business requirement process.
• Project management skill in executing and managing user acceptance testing and planning.
• Savvy in the application of latest technology.
• Initiative-taking, resourceful, innovative/creative/critical thinkers and able to engage stakeholders from different business domains.
• Strong business acumen and communication skills.
• Good stakeholder management and facilitation.
• Self-managing, strong analytical and critical thinking skills, meticulous and capable of delivering a high quality of work.
• Excellent oral and written communication including listening skill and dispute resolution skills at the assignment level. Have good Interpersonal and consultative skills.
• Ability to facilitate workshops, meetings, and walkthroughs effectively.

OTHER COMPETENCIES & TRAITS:

• Detail-Oriented – ensures accuracy in requirements, documentation, and testing.
• Initiative-taking & Self Motivated – anticipates issues, drives initiatives, and takes ownership.
• Collaborative & Team Oriented – works well across business, IT, and operations.
• Adaptable & Flexible – adjusts to changing priorities and project needs.
• Analytical Mindset – makes decisions based on data and evidence.
• Integrity & Professionalism – maintains confidentiality and high ethical standards.
• Customer Driven – understands user needs and advocates for the best outcomes.
• Continuous Learner – keeps up with industry trends, tools, and technique.