Digital Banking Concierge (9-Month Contract)

RecruitFirst; Singapore; On-site; SGD 25,000 - 30,000; Full time

Job summary

RecruitFirst at Raffles Place, Singapore is seeking a customer service role focused on digital banking. You will assist customers with general inquiries about banking services, guide them through digital channels, and troubleshoot common issues.

Join a 9-month extendable contract with Mon-Fri 9am-6pm. Strong communication, problem-solving, and a tech-savvy mindset are required to explain complex digital concepts clearly and help customers navigate online platforms.

Qualifications

• Min GCE 'A' Level preferred.
• Previous experience in a customer service role.
• Experience with banking or digital platforms and technology support is a strong advantage.
• Excellent interpersonal and communication skills, with the ability to explain complex technical concepts clearly.
• Strong problem-solving abilities and a proactive approach to customer service.
• Tech-savvy with a genuine interest in digital trends and innovation.

Responsibilities

• Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.
• Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
• Troubleshoot common digital banking issues and provide immediate solutions or escalated complex issues to the appropriate department.
• Resolving client technical inquiries and troubleshooting issues related to digital platforms, secure communication tools (e.g., secure email, Docusign), and digital submission processes.
• Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings.
• Actively learn about new features and updates to digital platforms to effectively communicate them to customers.
• Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences.
• Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency.

Skills

Customer service

Communication

Problem solving

Tech-savvy

Digital literacy

Education

GCE A-Level

Job description

RecruitFirst at Raffles Place, Singapore is seeking a customer service role focused on digital banking. You will assist customers with general inquiries about banking services, guide them through digital channels, and troubleshoot common issues.

Join a 9-month extendable contract with Mon-Fri 9am-6pm. Strong communication, problem-solving, and a tech-savvy mindset are required to explain complex digital concepts clearly and help customers navigate online platforms.