Digital Banking Advocate: Onboarding & Customer Engagement

Recruit Express Pte Ltd; Singapore; On-site; SGD 22,000 - 40,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore is seeking a customer service associate to greet customers, promote banking accounts and debit cards, and guide applicants through the digital onboarding process. The role emphasizes accuracy, product knowledge, and a customer-centric approach.

The position runs 5 days a week with weekend shifts, 11am to 7pm (40 hours weekly). You will handle inquiries, support on products, and ensure compliance with bank policies while contributing to sales targets.

Responsibilities

• Greet customers in a welcoming manner, always maintain a professional and customer-centric approach
• Proactively engage customers to promote account and debit card and sharing of product knowledge
• Acquire new-to-bank customers and contribute to daily sales targets
• Guide customers through the digital account opening and application process, ensuring accuracy and completeness of submissions
• Provide assistance on products, promotions, features, and benefits
• Assist customers with basic banking enquiries and direct them to appropriate channels when needed
• Ensure compliance with all bank policies and regulatory requirements during customer onboarding
• Maintain basic housekeeping

Job description

Recruit Express Pte Ltd in Singapore is seeking a customer service associate to greet customers, promote banking accounts and debit cards, and guide applicants through the digital onboarding process. The role emphasizes accuracy, product knowledge, and a customer-centric approach.

The position runs 5 days a week with weekend shifts, 11am to 7pm (40 hours weekly). You will handle inquiries, support on products, and ensure compliance with bank policies while contributing to sales targets.