Community Outreach Executive

ACTIVE GLOBAL RESPITE CARE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

ACTIVE GLOBAL RESPITE CARE PTE. LTD. seeks a capable Community Liaison to organize befriending visits and engage frail seniors in the community. You will help ensure the Active Ageing Centre runs smoothly while adhering to MOH SOPs and organisational guidelines.

You will plan outreach activities, conduct door-to-door visits, recruit and train volunteers, and maintain accurate records. Prior experience with the elderly is beneficial, with strong communication and IT skills essential.

Qualifications

• Minimum GCE 'N' level or equivalent.
• Able to communicate effectively with the elderly in their language.
• Willing to work 5 days a week with rotational weekends.
• Experience working with the elderly in the community is a plus.

Responsibilities

• Arrange befriending visits to engage frail seniors in the community.
• Ensure smooth day-to-day running of the Active Ageing Centre per MOH SOPs.
• Develop and plan outreach activities to engage seniors.
• Conduct block walks and door-to-door outreach to identify unengaged seniors.
• Initiate and manage Active Ageing activities at the AAC.
• Recruit, train and manage volunteers.
• Plan outdoor activities and excursions for AAC seniors.
• Maintain client profiles and attendance records in sector databases.
• Build partnerships with community partners and referrals.
• Serve as a point of contact for enquiries from seniors and caregivers.
• Maintain centre safety and infection control; manage emergency protocols.
• Capture photos for social media posting of SCC and AAH activities.

Skills

Effective communication

Independent worker

Teamwork

IT proficiency

Community outreach

Multilingual communication

Education

GCE 'N' level or equivalent

Tools

Microsoft Office

Job description

Report directly to the Active Ageing Services Manager.

Conduct/organise befriending visits to engage frail seniors in the community.

Ensure the day to day running of the Active Ageing Centre is done smoothly and adhering to all measures required by MOH and the organisations' SOPs.

Assist to develop and plan outreach activities and engagement of seniors in the community.

Conduct block walks, door-to-door visits, and localized outreach (e.g., block parties, void deck pop-ups) to identify and register unengaged seniors in the service boundary.

Initiate, execute and manage the Active Ageing activities at the AAC.

Assist to recruit, train and manage volunteers.

Plan outdoor activities and excursions for AAC seniors and go along to facilitate.

Manage, update, and upload client profiles, activity attendance records, and befriending logs into relevant sector databases.

Establish and maintain strong working relationships with community partners including grassroots organizations, CCs, Silver Generation Office (SGO), polyclinics for collaborations and referrals.

Act as a point of contact for walk-in, phone, and messaging enquiries from seniors and caregivers.

Maintain centre environment safety, infection control standards, and manage emergency response protocols (when applicable).

Regularly capture photos of SCC and AAH activities for social media posting purposes.

Minimum GCE 'N' level or equivalent.

5-days work week. Rotational weekends (Sat & Sun) maybe required.

Applicants with operational backgrounds in other industries such as hospitality are welcome to apply.

Experience working with the elderly in the community would be good to have.

Hands-on and enjoys community setting.

Able to work independently with little supervision.

Proficient in Microsoft Office and comfortable with IT.

Able to communicate effectively with the elderly in their own language.

Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.