Customer Support Engineer - Growth & Satisfaction Champion

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 47,000 - 61,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD in Singapore is seeking a Customer Support Engineer/Specialist to assist clients with technical information and ensure high levels of satisfaction. The role runs from 8am to 5:30pm and involves direct on-site support for customers, adherence to safety rules, and the use of approved procedures in factory premises.

You will promptly address inquiries, gather and relay feedback to management, and collaborate with other departments to drive performance improvements and

Responsibilities

• Provide prompt and relevant technical information to customers.
• Gather and relay customer feedback on product quality, delivery and service to management.
• Lead or participate in customer-satisfaction activities with other departments.
• Ensure good housekeeping in all work areas.
• Observe safety rules at the company and customer premises.
• Exercise safety precautions during all tasks.
• Apply approved, safe methods and procedures in factory premises.
• Maintain safe working practices at all times.

Job description

RECRUIT EXPRESS PTE LTD in Singapore is seeking a Customer Support Engineer/Specialist to assist clients with technical information and ensure high levels of satisfaction. The role runs from 8am to 5:30pm and involves direct on-site support for customers, adherence to safety rules, and the use of approved procedures in factory premises.

You will promptly address inquiries, gather and relay feedback to management, and collaborate with other departments to drive performance improvements and