Developer / Senior Developer - ServiceNow | Salesforce

OCTOMATE STAFFING PTE. LTD.; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

OCTOMATE STAFFING PTE. LTD. is seeking an experienced ServiceNow professional in Singapore to design and implement solutions that align with client requirements and platform best practices.

You will build features using Business Rules, Script Includes, Flow Designer, and Glide APIs, and design REST/SOAP integrations with IntegrationHub and MID Server. The role covers ITOM specialisms such as Discovery, CMDB design and reconciliation, Service Mapping, and Event Management.

Qualifications

• Hands-on ServiceNow platform experience
• Proficiency in JavaScript for ServiceNow modules
• Experience with REST/SOAP APIs and data formats
• Solid understanding of SDLC and Agile/Scrum delivery
• Strong analytical skills and ability to translate requirements into platform solutions
• Good communication with technical and non-technical stakeholders
• At Senior/Lead level: experience owning architecture artefacts and leading client-facing workshops

Responsibilities

• Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices
• Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs
• Design and implement REST/SOAP integrations using IntegrationHub and MID Server
• For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation
• Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients
• Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery
• Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication
• At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales

Skills

ServiceNow experience

JavaScript proficiency

REST/SOAP integrations

SDLC & Agile/Scrum

Analytical thinking

Stakeholder communication

Tools

Integration Hub

MID Server

Flow Designer

Glide APIs

Job description

Role & Responsibilities

• Design, develop, configure, and implement ServiceNow solutions aligned to client requirements and platform best practices

• Build platform features using Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs

• Design and implement REST/SOAP integrations using IntegrationHub and MID Server

• For ITOM specialisms: experience with ServiceNow Discovery (MID Server, probe/sensor patterns, credential management), CMDB CI class design and reconciliation rules, Service Mapping, and Event Management alert correlation

• Translate requirements and user stories into fully functional solutions, working closely with BAs, architects, and clients

• Manage project processes: technical documentation, integration design, work-effort estimation, and development delivery

• Participate in Scrum ceremonies; provide timely updates to ensure proactive client communication

• At Senior/Lead level: mentor junior developers, conduct code reviews, lead client workshops, and contribute to pre-sales

Module Specialism

• ITSM — IT Service Management

• ITAM — IT Asset Management

• ITOM — IT Operations Management

• CMDB — Configuration Management

• HRSD — HR Service Delivery

• CSM — Customer Service Management

• FSM — Field Service Management

• Strategic Portfolio Management

• GRC / IRM — Governance, Risk & Compliance

• SecOps — Security Operations

• App Engine — Custom Development

• Now Assist / Agentic AI

Requirements

• Hands-on ServiceNow platform experience appropriate to the level you are applying for (see Level Guide above)

• Proficiency in JavaScript — Business Rules, Script Includes, Client Scripts, UI Actions, Glide APIs

• Experience with REST/SOAP APIs, JSON/XML, and integration patterns (Integration Hub preferred from Consultant level)

• Solid understanding of the SDLC and Agile/Scrum delivery methodologies

• Strong analytical skills and ability to translate requirements into platform solutions

• Good communication skills — able to engage with technical teams and non-technical stakeholders

• At Senior/Lead level: experience owning architecture artefacts and leading client-facing workshops

Certifications

• ServiceNow CSA — Required (or actively pursuing at Associate level)
• ServiceNow CIS in primary module — Required from Consultant level
• ServiceNow CAD — Required from Senior TC level
• ITIL Foundation — Preferred at all levels
• Additional CIS certifications — Advantageous at Senior/Lead level