Service Now Developer

TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD. seeks a skilled ServiceNow Specialist to oversee and optimize our ServiceNow platform. You will be the go-to expert across the ServiceNow suite, aligning capabilities with strategic goals.

Responsibilities include architecture design, module implementations, and governance of upgrades, with a focus on scalable, enterprise-level workflows. Strong scripting, CMDB experience, and ITIL proficiency are required.

Qualifications

• 3+ years of experience as a ServiceNow Developer, Administrator, or Consultant.
• Experience managing full-lifecycle ServiceNow deployments and upgrades.
• Strong hands-on expertise across the ServiceNow product suite.
• Proficiency in JavaScript, Glide API, HTML/CSS, and ServiceNow scripting.
• Experience with ServiceNow database structures and CMDB configuration.
• Strong understanding of ITIL frameworks and processes.
• Excellent analytical and problem-solving skills.
• Ability to translate complex business requirements into technical workflows.

Responsibilities

• Platform Architecture & Design: Design the Org's Architecture and lead implementation, configuration, and customization of the ServiceNow suite of products.
• Module Implementation: Deploy and optimize key ServiceNow workflows across various domains.
• App Engine Enterprise: Design and develop custom workflows, Flow Designers, Business Rules, Client Scripts, and UI Policies.
• ITSM: Incident, Problem, Change, and Request Management.
• HR Service Delivery (HRSD), CSM & Now Assist.
• Platform Governance: Oversee platform upgrades, clone-backs, patch applications, and maintain instance health and performance metrics.
• Collaboration & Support: Work with cross-functional teams to gather requirements and provide tier-3 platform support.

Skills

JavaScript

Glide API

HTML/CSS

ServiceNow scripting

ITIL

Analytical thinking

Job description

Role Overview

We are seeking a highly skilled ServiceNow Specialisttooversee, design, and optimize our ServiceNow platform. In this role, you willbe the go-to expert for our ServiceNow suite of products, responsiblefor aligning the platform's capabilities with our strategic business goals.

The ideal candidate possesses deep technical expertise acrossmultiple ServiceNow modules and a proven track record of delivering scalable,enterprise-level workflows.

Key Responsibilities

• Platform Architecture & Design:Design the Org's Architecture and lead implementation, configuration, and customization of the ServiceNow suite of productsensuring alignment with industry best practices.
• Module Implementation:Deploy and optimize key ServiceNow workflows across various domains, including but not limited to:
• App Engine Enterprise:Design and develop custom workflows, Flow Designers, Business Rules, Client Scripts, and UI Policies to streamline business processes.
• IT Service Management (ITSM):Incident, Problem, Change, and Request Management.
• HR Service Delivery (HRSD), Customer Service Management (CSM) & Now Assist.
• Platform Governance:Oversee platform upgrades, clone-backs, patch applications, and maintain instance health and performance metrics.
• Collaboration & Support:Work closely with cross-functional teams and stakeholders to gather requirements, translate them into technical specifications, and provide tier-3 platform support.

Requirements

• 3+ yearsof experience as a ServiceNow Developer, Administrator, or Consultant.
• Experience managing full-lifecycle ServiceNow deployments andupgrades.
• Deep,hands-on expertise across the ServiceNow product suite.
• Proficiency in JavaScript, Glide API, HTML/CSS, and ServiceNow scripting.
• Experience with ServiceNow database structures and CMDB configuration.
• Strongunderstanding of ITIL frameworks and processes.
• Excellentanalytical and problem-solving skills.
• Ability to translate complex business requirements into technicalworkflows.