Desktop Systems Engineer (On-Site Support)

ITCAN PTE. LIMITED; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

ITCAN PTE. LIMITED is seeking a technical support specialist to diagnose and resolve hardware or software issues, providing guidance to users over the phone, in person or via online chat to ensure smooth operation of client systems.

The role includes performing on-site installations, backing up data, upgrading systems when needed, and documenting procedures to ensure consistent, reliable service for customers.

Responsibilities

• Diagnosing and resolving technical issues with hardware or software systems
• Consulting with users over the phone, in person or via online chat to understand and troubleshoot technical issues
• Identifying when system reconfiguration is needed and implementing it
• Assessing user needs and recommending technical solutions such as patches, upgrades or enhancements
• Documenting technical support procedures and maintaining customer records
• Responding promptly to queries and providing information on the proper installation, maintenance and use of technical systems
• Performing complete on-site installations, including backing up client data, upgrading systems when needed, and installing new software or hardware.

Job description

ITCAN PTE. LIMITED is seeking a technical support specialist to diagnose and resolve hardware or software issues, providing guidance to users over the phone, in person or via online chat to ensure smooth operation of client systems.

The role includes performing on-site installations, backing up data, upgrading systems when needed, and documenting procedures to ensure consistent, reliable service for customers.