Desktop Support Engineer - IT Ops & End-User Help

ITCAN PTE. LIMITED; Singapore; Hybrid; SGD 26,784 - 40,176; Full time

Job summary

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer to serve as the first point of contact for end users requiring IT assistance. You will provide timely desktop support, resolve hardware/software issues, and ensure SLA compliance across multiple locations with rotation shifts.

The role covers onsite and remote support, imaging, asset management, and documentation. Candidates should have 1 year of desktop support experience and familiarity with Windows 10/11 and Office 365.

Qualifications

• ITE or Diploma in Information Technology or related discipline.
• Minimum 1 year of desktop support or IT helpdesk experience.
• Experience with Windows 10/11.
• Experience with Microsoft 365 Office.

Responsibilities

• Provide onsite and remote desktop support to end users.
• Receive, prioritize, troubleshoot, document, and resolve incidents within SLA timelines.
• Escalate unresolved incidents to appropriate resolver groups or vendors.
• Perform desktop/laptop imaging and re-imaging activities.
• Support device deployment, replacement, and technology refresh projects.
• Update and maintain accurate incident/service request records in the ticketing system.
• Create and maintain operational procedures and technical documentation.
• Ensure compliance with IT policies, security standards, and SLAs.
• Provide support for Windows and Office 365 related issues.
• Assist users across site locations and participate in shift coverage when required.

Skills

Desktop support

Windows 10/11

Microsoft 365

Remote support

ITSM

Networking basics

Ticketing systems

Education

ITE or Diploma in IT

Tools

Ticketing systems

Remote access tools

Job description

ITCAN PTE. LIMITED is seeking a Desktop Support Engineer to serve as the first point of contact for end users requiring IT assistance. You will provide timely desktop support, resolve hardware/software issues, and ensure SLA compliance across multiple locations with rotation shifts.

The role covers onsite and remote support, imaging, asset management, and documentation. Candidates should have 1 year of desktop support experience and familiarity with Windows 10/11 and Office 365.