Desktop Support Engineer (Bank)

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 28,000 - 47,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking an IT Helpdesk Analyst to deliver end-user support for desktops and laptops within a fast-paced banking environment. You will troubleshoot hardware and software, manage user accounts, and log tickets while coordinating with Level 3 teams when needed.

The role requires Windows OS proficiency, knowledge of Microsoft Office, basic networking, and experience with Active Directory. Strong communication and customer service skills are essential.

Qualifications

• Experience in desktop support or IT helpdesk.
• Knowledge of Windows operating systems, Microsoft Office, and basic networking.
• Familiarity with Active Directory, user account administration, and IT ticketing systems is an advantage.
• Good troubleshooting, communication, and customer service skills.
• Able to work independently in a fast-paced banking environment.

Responsibilities

• Provide end-user support for desktops and laptops.
• Perform hardware and software troubleshooting, diagnosis, and break/fix activities.
• Manage user accounts, access requests, onboarding and offboarding activities, and peripheral device setup.
• Log and track support tickets while maintaining basic IT documentation.
• Escalate complex technical issues to the company's Level 3 support teams when required.

Skills

Desktop support

IT helpdesk

Windows OS

Microsoft Office

Networking basics

Active Directory

User account administration

IT ticketing systems

Troubleshooting

Communication

Customer service

Independent work in banking

Tools

Active Directory

IT ticketing systems

Microsoft Office

Job description

Location: CBD
Working Hours: Monday to Friday, 10:00 AM – 7:00 PM

Key Responsibilities:

• Provide end-user support for desktops and laptops.
• Perform hardware and software troubleshooting, diagnosis, and break/fix activities.
• Manage user accounts, access requests, onboarding and offboarding activities, and peripheral device setup.
• Log and track support tickets while maintaining basic IT documentation.
• Escalate complex technical issues to the company's Level 3 support teams when required.

Requirements:

• Experience in desktop support or IT helpdesk.
• Knowledge of Windows operating systems, Microsoft Office, and basic networking.
• Familiarity with Active Directory, user account administration, and IT ticketing systems is an advantage.
• Good troubleshooting, communication, and customer service skills.
• Able to work independently in a fast-paced banking environment.

We regret that only shortlisted candidates will be contacted.