Desktop Support-Resident Engineer

Millennium Technology Services Co.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Millennium Technology Services Co. is seeking an IT Support Specialist with at least 2 years of end-user support experience. You will provide frontline help across Windows, Linux and macOS, manage EUCD devices, and resolve complex technical issues with a solid focus on security and reliability.

The role requires excellent English communication, strong customer service and problem-solving skills. You will learn to support specialized scientific applications and apply strong networking knowledge

Qualifications

• Two years of experience in IT end-user support.
• Proficiency across Windows, Linux, macOS.
• Knowledge of information security principles.
• Ability to learn to support specialized scientific applications.
• Strong troubleshooting across Windows, macOS, Linux (Ubuntu, Redhat) and networking concepts.
• Good English communication; customer service and problem-solving skills.

Skills

End-User Support

Windows

Linux

macOS

Networking concepts

Troubleshooting

Information security basics

Escalation handling

English communication

Education

CompTIA A+

Network+

Microsoft Certified: Modern Desktop Administrator Associate

Job description

You’ll have 2 years of experience in providing dedicated IT support, particularly end-user support, the team shall demonstrate strong technical proficiency across Windows, Linux, and macOS, coupled with knowledge of information security principles. Ability to learn to support specialized scientific applications is a plus. Collectively, the team shall possess advanced troubleshooting skills across multiple operating systems (Windows, macOS, Linux (Ubuntu, Redhat), strong knowledge of networking concepts, and experience in handling complex technical escalations.

Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate would be advantageous.

Personnel must demonstrate professional communication competency (written and spoken English), customer service, and problem-solving skills.

• i. End-User Computing Devices (EUCD, e.g. Windows Desktops/Laptops, Apple Mac),
• iii. Handheld Computing Devices including but not limiting to iPads, Tablets, Smart Phones.
• iv. Accessories for Computing Devices including but not limiting to Port Replicators, Docking Stations, Web Cams, DVD/Blu-ray Burners, Kensington locks, Card Readers, Power Adaptors, Input Devices such as Keyboards, Mouse, Digital Pens, Handheld Scanners
• v. External LCD Monitors
• vi. Personal and Network Printers, Label Printers, Document Scanners