Desktop Engineer

IDC TECHNOLOGIES (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

IDC Technologies (Singapore) Pte. Ltd. is seeking a Desktop Engineer to deliver Level 2 support across Windows, Linux, macOS and iPad environments, while handling endpoint onboarding/offboarding and technology refresh activities.

The role focuses on asset and license management and coordinating endpoint projects to ensure successful delivery. Ideal candidates have at least 3 years in desktop or endpoint support and IT operations, with strong troubleshooting, enterprise end-user computing

Qualifications

• Minimum 3 years of desktop/endpoint support or IT operations experience.
• Strong technical troubleshooting and problem-solving skills.
• Experience supporting enterprise end-user computing environments.

Responsibilities

• Provide Level 2 support for Windows, Linux, macOS and iPad environments.
• Support endpoint onboarding, offboarding, technology refresh, OS patching and upgrade activities.
• Manage scientific IT hardware, software and software licensing throughout their lifecycle.
• Maintain inventory records and ensure compliance with licensing and asset management requirements.
• Participate in technology evaluations, POCs and endpoint-related projects.
• Generate compliance, asset and operational reports while supporting continuous improvement initiatives.
• Coordinate project activities with users, vendors and internal stakeholders to ensure successful delivery.

Skills

Desktop support

Endpoint support

IT operations

Asset management

Licensing management

Technology refresh

Stakeholder management

Job description

IDC is looking for Desktop Engineer for one of our Projects
This role focuses on endpoint support, scientific IT asset management and project coordination.

Key Responsibilities

• Provide Level 2 support for Windows, Linux, macOS and iPad environments.
• Support endpoint onboarding, offboarding, technology refresh, OS patching and upgrade activities.
• Manage scientific IT hardware, software and software licensing throughout their lifecycle.
• Maintain inventory records and ensure compliance with licensing and asset management requirements.
• Participate in technology evaluations, Proof-of-Concepts (POCs) and endpoint-related projects.
• Generate compliance, asset and operational reports while supporting continuous improvement initiatives.
• Coordinate project activities with users, vendors and internal stakeholders to ensure successful delivery.
• Preferred Experience
• Desktop and endpoint support
• Asset and licence management
• Technology refresh projects
• IT operations and service management
• Endpoint deployment and lifecycle management

Common Requirements

• Minimum 3 years of relevant desktop, endpoint support or IT operations experience.
• Strong technical troubleshooting and problem-solving skills.
• Experience supporting enterprise end-user computing environments.
• Ability to work independently and collaboratively in a fast-paced environment.
• Good communication and stakeholder management skills.