IT Analyst - Shipping IT Ops & Improvements

Focal Search Pte Ltd; Singapore; On-site; SGD 44,640 - 66,960; Full time

Job summary

A leading IT service provider in Singapore is seeking an IT Support Specialist to manage incidents and service requests while implementing improvements across the team. The ideal candidate should demonstrate strong proficiency in desktop support, mobile device management, and possess excellent communication skills. You will oversee IT assets and collaborate with teammates on departmental initiatives to enhance operations. Competitive salary offered with opportunities for career advancement.

Qualifications

• Strong proficiency with desktop/laptop and operating system support (Windows/Mac OS).
• Strong proficiency in mobile device management with programmes like Intune.
• Outstanding ability to communicate in writing and spoken English.
• Familiarity with Microsoft Office 365 Suite, especially with Administration, Teams, Outlook, and Sharepoint.
• Practical knowledge with data and voice switches, firewalls, and next-generation equipment like Meraki/Cisco.
• Familiarity with automation platforms like Endpoint Central.
• Capacity to oversee small-scale projects from conception to successful completion.

Responsibilities

• Examining occurrences and conducting analysis to find underlying causes.
• Implementing proactive improvements for the team.
• Management of Incidents and Service Requests.
• Assuming responsibility for problems and ensuring completion within SLA.
• Providing support for local and cloud-based IT infrastructure systems.
• Overseeing purchase and billing of IT licenses and equipment.
• Managing lifecycle of IT assets from acquisition to disposal.
• Engaging in monthly service reviews with vendors.
• Collaborating with IT and digital teammates.
• Participating in departmental initiatives.
• Overseeing initiatives to improve IT operations.

Skills

Desktop/laptop support

Mobile device management

English communication

Microsoft Office 365 Suite

Data and voice switches

Automation platforms

Project management

Job description

A leading IT service provider in Singapore is seeking an IT Support Specialist to manage incidents and service requests while implementing improvements across the team. The ideal candidate should demonstrate strong proficiency in desktop support, mobile device management, and possess excellent communication skills. You will oversee IT assets and collaborate with teammates on departmental initiatives to enhance operations. Competitive salary offered with opportunities for career advancement.