IT Support & Incident Analyst (On-Call)

AvePoint; Singapore; On-site; SGD 39,060 - 50,220; Full time

Job summary

A technology solutions provider in Singapore is looking for an Operations Support Analyst. This role involves providing technical support to end users, resolving incidents, and striving for continuous improvement. The ideal candidate should have a diploma in IT, experience in technical support, excellent communication skills, and proficiency in Microsoft Office. Proactive attitude and ability to work independently are essential. This position requires flexibility for varied shifts and potential on-call availability.

Qualifications

• Experience in technical support and ticketing systems.
• Excellent interpersonal and communication skills.
• Resourceful and adaptable with minimal supervision required.

Responsibilities

• Provide technical support to end users.
• Document and resolve incidents and service tickets.
• Strive for continuous service improvement.

Skills

Technical support

Customer service mindset

Communication skills

Team player

Proficiency in MS Office

Education

Diploma from a recognized polytechnic (preferably IT related)

Tools

Atlassian JIRA

Confluence

Job description

A technology solutions provider in Singapore is looking for an Operations Support Analyst. This role involves providing technical support to end users, resolving incidents, and striving for continuous improvement. The ideal candidate should have a diploma in IT, experience in technical support, excellent communication skills, and proficiency in Microsoft Office. Proactive attitude and ability to work independently are essential. This position requires flexibility for varied shifts and potential on-call availability.