Network Service Desk Associate - 24/7 Support & Growth

Singtel; Singapore; On-site; SGD 39,060 - 50,220; Full time

Job summary

A leading telecommunications provider in Singapore is looking for support personnel to assist both internal and external users effectively. The ideal candidate should possess a relevant diploma or degree in IT or Computer Engineering and be customer-focused with good communication skills. Applicants with basic technical knowledge in networking and telecommunications are highly encouraged. This role offers opportunities for new graduates to grow and develop in a supportive environment.

Qualifications

• New graduates are welcome to apply.
• Basic knowledge of telecommunications technologies is an advantage.
• Must be customer focused and open to constructive feedback.

Responsibilities

• Provide timely support to end-users through phone and email.
• Act as a single point of contact between end-users and next level support.
• Assist in the diagnosis of problems and incidents.
• Ensure accurate documentation for all incidents in the ticketing system.

Skills

Customer service skills

Basic technical knowledge of computer networking

Good oral and written communication skills

Ability to work creatively and analytically

Education

Diploma / Degree in Information Technology, Computer Engineering, or a related field

Job description

A leading telecommunications provider in Singapore is looking for support personnel to assist both internal and external users effectively. The ideal candidate should possess a relevant diploma or degree in IT or Computer Engineering and be customer-focused with good communication skills. Applicants with basic technical knowledge in networking and telecommunications are highly encouraged. This role offers opportunities for new graduates to grow and develop in a supportive environment.