IT Support Specialist: Help Desk & Network Technician

Focal Search Pte Ltd; Singapore; On-site; SGD 40,000 - 56,000; Full time

Job summary

A leading IT firm in Singapore is looking for a dedicated IT Support Specialist to carry out repairs, upgrades, and installations, and provide Level 1 and 2 technical assistance. The ideal candidate should have a diploma in computer science or IT, with practical experience in technical support. Responsibilities include troubleshooting hardware and software issues, managing IT assets, and assisting users with IT inquiries. Knowledge of network principles and proficiency in Windows and macOS is required, along with strong communication skills.

Qualifications

• Diploma in computer science, information technology, or a similar discipline.
• Demonstrated expertise working at an IT help desk or providing technical support.
• Familiarity with the Windows and/or macOS operating systems.
• Knowledge of network principles, such as TCP/IP, DNS, and DHCP.

Responsibilities

• Carry out repairs, upgrades, and hardware installs.
• Aid in the implementation of new software and hardware.
• Offer Level 1 and Level 2 Technical Assistance.
• Diagnose and fix problems with network connectivity.

Skills

Technical support

Troubleshooting

User training

Network troubleshooting

Education

Diploma in computer science or IT

Tools

Windows

macOS

Google Workspace

Microsoft Office 365

Job description

A leading IT firm in Singapore is looking for a dedicated IT Support Specialist to carry out repairs, upgrades, and installations, and provide Level 1 and 2 technical assistance. The ideal candidate should have a diploma in computer science or IT, with practical experience in technical support. Responsibilities include troubleshooting hardware and software issues, managing IT assets, and assisting users with IT inquiries. Knowledge of network principles and proficiency in Windows and macOS is required, along with strong communication skills.