IT Support Engineer Onsite

HEMMERSBACH SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

Hemmersbach Singapore PTE. LTD. is seeking an experienced IT Support Engineer to provide 2nd line onsite technical support for enterprise users.

You will assist with building and deploying new desktop/laptop hardware, support mobile devices, and manage tickets using the company’s IT ticketing tool. The role requires strong troubleshooting skills across desktops, laptops, printers, handhelds, and smartphones, with 2-5 years of end-user support experience and fluent written and spoken English.

Qualifications

• 2-5 years of experience with end user support.
• Strong technical skills in troubleshooting Desktops, Laptops, Printers, Handhelds, and Smartphones.
• Fluency in written and spoken English.

Responsibilities

• Provide 2nd line onsite technical support to Enterprise users.
• Assist with building and deployment of new desktop/laptop hardware.
• Support mobile devices and manage tickets using the company’s IT ticketing tool.
• Coordinate and communicate with the central helpdesk team.

Skills

Tech troubleshooting

End user support

Customer service

Team player

English fluency

Tools

Windows OS

MS Office

Remote support

Job description

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.

As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:

• Provide technical support to end users on Desktops, Laptops, Printers, Handhelds and Smartphones etc.
• Troubleshooting hardware related issues and replace parts if needed
• Troubleshooting software related issues and apply fix
• Work with team members in completing job assignments
• Follow process to attend assigned jobs and elevate issues

You already have:

• Strong technical skills in trouble shooting issues related to Desktops, Laptops, Printers, Handhelds, Smart phones etc.
• 2-5 years of experience with end user support.
• Strong technical skills in Microsoft Windows operating systems and business productivity applications i.e. MS-Office
• Collaboration experience including knowledge of remote control of PCs
• Strong customer service skills
• Attitude as a team player
• Fluency in both written and spoken English