Desktop Support Engineer Level 1

GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 26,000 - 38,000; Full time

Job summary

GREENBEEN TECHNOLOGY SERVICES PRIVATE LIMITED in Singapore is seeking an IT support professional to provide first-line assistance for laptops, Windows, and software, ensuring quick resolution of routine requests.

You will log incidents, communicate with users, and escalate complex issues to the L2 team, while following security procedures and maintaining accurate records.

Qualifications

• Practical knowledge of laptop hardware, Windows software installation and basic troubleshooting.
• Good customer-service, problem-solving and communication skills.
• Ability to follow support procedures, maintain accurate records and provide timely onsite assistance.

Responsibilities

• Provide first-level support for Windows, laptop hardware and approved software.
• Install and configure Windows software and assist users with basic system settings.
• Diagnose common laptop and software faults and apply approved fixes.
• Record incidents and actions taken, keep users informed and elevate unresolved issues to L2 support.
• Work independently on assigned tasks while following team support and security procedures.

Skills

Laptop hardware

Windows software

Troubleshooting

Customer service

Communication

Documentation

Onsite support

Education

IT support training

Job description

About the role

Provide first-line support for laptop hardware, Windows and software issues. Resolve routine requests promptly, keep support records accurate and escalate complex incidents to the L2 team.

Key responsibilities

• Provide first-level support for Windows, laptop hardware and approved software.
• Install and configure Windows software and assist users with basic system settings.
• Diagnose common laptop and software faults and apply approved fixes.
• Record incidents and actions taken, keep users informed and elevate unresolved issues to L2 support.
• Work independently on assigned tasks while following team support and security procedures.

Required skills and experience

• Practical knowledge of laptop hardware, Windows software installation and basic troubleshooting.
• Good customer-service,problem-solving and communication skills.
• Ability to follow support procedures, maintain accurate records and provide timely onsite assistance.

Preferred skills

• Relevant IT support training,qualifications or equivalent practical experience.

Assignment information

LAN administration is not a requirement for this L1 scope.