Trading IT Desktop Engineer – Remote & Onsite Support

ACHIEVE TECHNOLOGY ASIA PACIFIC PTE LTD

Singapore

Híbrido

SGD 65 000 - 90 000

Tempo integral

Há 2 dias

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Resumo da oferta

International Energy Trading Organisation seeks a Desktop Support Analyst to provide expert on-site and remote support for users across multiple regions. You will own incidents through resolution, troubleshoot desktop, server and trading applications, and coordinate with vendors on escalations.

The role requires hands-on deployment via SCCM/Intune, Active Directory and 365/O365, with strong communication to stakeholders.

Qualificações

At least 5 years of desktop and end-user support experience within a complex trading environment.
Strong troubleshooting skills across Windows 10/11, Windows Server, networking, infrastructure and business applications.
Hands-on experience with device deployment and provisioning through SCCM and/or Intune.
Experience supporting Active Directory, Group Policy, endpoint security, Microsoft Office, Exchange, Citrix and mobile device management.
Familiarity with telephony/VoIP systems, preferably Cisco.
Experience administering Microsoft 365 and using IT service management tools such as Jira, ServiceNow or Remedy.
Understanding of ITIL practices; certification would be an advantage.
Strong communication skills and the ability to manage support requests in a fast-paced environment.

Responsabilidades

Provide on-site and remote IT support to users across multiple regions, taking ownership of issues through to resolution.
Troubleshoot desktop, infrastructure and application issues, including business-critical trading systems, and coordinate with internal teams and vendors on escalations.
Manage device provisioning, employee onboarding and offboarding, access changes and desk relocations.
Track incidents and service requests through Jira, keeping users and stakeholders informed of progress.
Maintain support procedures, technical documentation and knowledge articles, while sharing knowledge with team members.
Monitor system availability, capacity and performance, and support improvements across desktop infrastructure and security.
Work with relevant teams to test and deploy enhancements in line with change management and release procedures.
Participate in global IT projects, technology upgrades and control activities. Occasional support outside normal working hours is required for major incidents or planned maintenance.