Desktop Support Engineer

Genie Genius Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Genie Genius Pte Ltd in Singapore is seeking an Executive IT Desktop Support Specialist to deliver hands-on technical support for desktops, laptops, mobile devices, printers, scanners and other peripherals. You will handle incidents, provide timely updates, assist on DSS projects, and maintain high standards of customer service and clear communication across IT teams and end users.

Candidates should have a Diploma or higher and 5+ years of relevant experience.

Qualifications

• Have at least a Diploma in Information Technology or equivalent in relevant discipline or higher degree.
• Familiar with Level Support and its escalation as well as providing incident reports on a timely matter on both hardware and software.
• Have at least 5+ years of experience desktop, laptops, mobile device, network, scanner, printer, or other peripherals support.
• Able to handle and resolve computer hardware and software incidents and requests.
• Able to install, troubleshoot and support Computer hardware and software includes desktop computers, laptops, mobile devices, monitors, keyboards, printers and scanners.

Responsibilities

• Provide timely incident reports and updates on assigned tasks.
• Participate in DSS-related projects and ad hoc requests.
• Collaborate with IT teams to resolve hardware and software issues.
• Maintain high levels of customer service and effective communication.

Skills

Desktop Support

Hardware Troubleshooting

Software Troubleshooting

Customer Service

Communication

Education

Diploma in Information Technology

Higher degree or equivalent

Tools

SharePoint

VDI

VPN

Networking

Microsoft software

Job description

Executive IT Desktop Support Specialist (DSS)Executive IT Desktop Support Specialist (DSS)

• Have at least a Diploma in Information Technology or equivalent in relevant discipline or higher degree.
• Familiar with Level Support and its escalation as well as providing incident reports or other reporting on a timing matter on both hardware and software.
• Have at least 5+ years of experience desktop, laptops, mobile device, network, scanner, printer, or other peripherals support.
• Able to Handle and resolve computer hardware and software incidents and requests.
• Able to install, troubleshoot and support Computer hardware and software includes desktop computers, laptops, mobile devices, monitors, keyboards, printers and scanners.
• Experience with troubleshooting Win7, Win10, SharePoint, Microsoft software, iOS, VDI, VPN, networking, scanner, printer and other peripherals a plus
• Able to participate in any projects related to the DSS field of work
• Able take on tasks or work on ad hoc requests or assignments
• Ability to Provide updates on tasks assisgned on a timely matter
• Able to Particiate on projects related to the DSS field of work
• Must adhere to company policies /guidelines.
• Good customer service and communication skills.