IT Desktop Support (Hardware, Software, Network)

GENIE GENIUS PTE. LTD.; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

GENIE GENIUS PTE. LTD. is seeking an Executive IT Desktop Support Specialist in Singapore. The role involves supporting desktop and mobile devices, troubleshooting hardware and software, and managing incidents.

The ideal candidate should have a Diploma in Information Technology and at least 4 years of relevant experience, alongside good customer service and communication skills.

Qualifications

• At least 4+ years of experience supporting desktop, laptops, and mobile devices.
• Able to install, troubleshoot, and support hardware and software.
• Familiar with incident escalation and reporting.

Responsibilities

• Resolve computer hardware and software incidents.
• Provide timely updates on assigned tasks.
• Participate in DSS-related projects.

Skills

Customer service skills

Communication skills

Troubleshooting hardware and software

Incident management

Education

Diploma in Information Technology or equivalent

Tools

Windows 7

Windows 10

Microsoft software

SharePoint

iOS

VDI

VPN

Job description

Executive IT Desktop Support Specialist (DSS)

• Have at least a Diploma in Information Technology or equivalent in a relevant discipline, or a higher degree.
• Familiar with Level Support and its escalation, and providing incident reports or other reporting on a timing matter on both hardware and software.
• Have at least 4+ years of experience supporting desktop, laptops, mobile devices, networks, scanners, printers, or other peripherals.
• Able to handle and resolve computer hardware and software incidents and requests.
• Able to install, troubleshoot, and support computer hardware and software, including desktop computers, laptops, mobile devices, monitors, keyboards, printers, and scanners.
• Experience with troubleshooting Windows 7, Windows 10, SharePoint, Microsoft software, iOS, VDI, VPN, networking, scanners, printers, and other peripherals is a plus.
• Able to participate in any projects related to the DSS field of work.
• Able to take on tasks or work on ad hoc requests or assignments.
• Ability to provide updates on tasks assigned in a timely manner.
• Must adhere to company policies and guidelines.
• Good customer service and communication skills.