Desktop / IT Support (West / Govt Sector / Contract)

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology service provider in Singapore is seeking an IT Support Specialist to provide troubleshooting and support for IT services, manage IT assets, and ensure quality service standards. The ideal candidate has a diploma in IT or relevant experience, strong knowledge of Microsoft Office, and will benefit from ITIL training. This is a contract position with competitive pay and additional benefits.

Benefits

Performance Bonus

18 Days Annual Leave

Qualifications

• Diploma in IT / Computing / Engineering or equivalent experience.
• Good knowledge of Microsoft Office software/applications.
• ITIL foundation training is advantageous.

Responsibilities

• Provide IT troubleshooting support and monitor service levels.
• Manage processes and data to meet quality service standards.
• Collate and maintain data records for service tracking.
• Manage IT assets and hardware tokens.
• Coordinate IT provisioning and induction for new hires.
• Support rollout of IT projects and manage changes.

Skills

IT troubleshooting support

Data management and analysis

Microsoft Office applications

ITIL foundation knowledge

Education

Diploma in IT / Computing / Engineering or ITE Certificate

Job description

Job Description

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top‑up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed

• Diploma in IT / Computing / Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information

• Location: Hillview
• Salary: $2,600 - $3,200
• Performance Bonus
• 18 Days Annual Leave
• Duration: Contract ended Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)
• Before onboarding there is a 8-10 weeks lead time for pre employment checks after successful interview

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job‑matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation‑wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”