Desktop Engineer - IT

ITCAN PTE. LIMITED; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore seeks an IT Helpdesk Specialist to provide end-user support, manage software and hardware issues onsite and remotely, and ensure smooth daily operations.

Responsibilities include OS/app management (Windows 10/11, Office 365), AD user administration, and accurate incident logging in ITSM tools (ServiceNow/Jira) with adherence to SLAs. A Diploma or Degree in IT plus practical knowledge of TCP/IP, DNS, VPN, imaging tools, and remote support are required.

Qualifications

• Diploma or degree in IT, Computer Science, or related field.
• Good knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN).
• Experience with imaging tools, Outlook configuration, and remote support tools.

Responsibilities

• End-User Support: onsite, remote, phone, and ticketing system.
• OS & Application Management: install, configure, troubleshoot Windows 10/11, MS Office 365, Outlook.

Skills

Windows OS & MS Office

Networking basics

Active Directory

Education

Diploma / Degree in IT

Tools

Imaging tools

Outlook configuration

Remote support tools

Job description

Key Responsibilities:

• End-User Support: Provide support for software, hardware and network-related issues via onsite, remote, phone, and ticketing system
• OS & Application Management: Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications
• Hardware Management: Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals
• Active Directory: User creation, password resets, group policies, and access management in AD
• Ticketing & Documentation: Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs

Required Skills & Qualifications:

• Diploma / Degree in IT, Computer Science, or related field
• Good knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN)
• Experience with imaging tools, Outlook configuration, and remote support tools