Immediate hiring- IT Service desk engineer / IT Helpdesk

ITCAN PTE. LIMITED; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

ITCAN PTE. LIMITED in Singapore seeks a Level 1 IT Helpdesk Support professional to handle phones, emails, remote and onsite troubleshooting for software, hardware and network issues. The role covers Windows 10/11, MS Office 365, Outlook configuration, and end-user AD management.

Ideal candidates hold a Diploma or Degree in IT or related fields with good knowledge of networking, imaging tools, and remote support. Experience with ServiceNow or Jira is preferred.

Qualifications

• Diploma or degree in IT, CS or related field.
• Good knowledge of Windows OS, MS Office and basic networking.
• Experience with imaging tools and remote support.

Responsibilities

• Provide level 1 support over phones, emails and onsite or remote.
• Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook.
• Hardware maintenance for desktops, laptops, printers and peripherals.
• Active Directory user creation, password resets, and access management.
• Log, track and resolve incidents in ServiceNow / Jira within SLAs.

Skills

Windows OS

MS Office

Networking basics

Remote support tools

Imaging tools

Education

Diploma / Degree in IT, Computer Science, or related field

Tools

ServiceNow

Jira

Job description

Job Description & Requirements

Key Responsibilities:

• Provide level 1 support over the phones, emails and Provide support for software, hardware and network-related issues via onsite, remote, phone, and ticketing system
• OS & Application Management: Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications
• Hardware Management: Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals
• Active Directory: User creation, password resets, group policies, and access management in AD
• Ticketing & Documentation: Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs

Required Skills & Qualifications:

• Diploma / Degree in IT, Computer Science, or related field
• Good knowledge of Windows OS, MS Office and basic networking (TCP/IP, DNS, DHCP, VPN)
• Experience with imaging tools, Outlook configuration, and remote support tools