Desktop Engineer

Rapsys Technologies; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech firm in Singapore is seeking an experienced professional for platform management and troubleshooting. The ideal candidate will be responsible for construction, testing, and ensuring service levels meet requirements. Strong experience in client platforms and project management is essential. This role offers a salary range of $2,800 – $3,300 with a Monday to Friday schedule and requires 24/7 standby.

Qualifications

• Experience in troubleshooting client platform related problems.
• Ability to manage client platform implementation and upgrade projects.
• Strong skills in service request management and system configuration.

Responsibilities

• Responsible for construction, testing, installation, and facility management.
• Respond to incidents promptly and provide timely status updates.
• Monitor service levels and document system configurations.

Skills

Windows 10

Job description

MANDATORY SKILLS

• Windows 10
• JD – PRIMARY PURPOSE JD – RESPONSIBILITIES

JD – RESPONSIBILITIES

Responsible for the construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels.

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business & application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

JD – REQUIREMENT

JD – REQUIREMENT S

WORK LOCATION / SALARY RANGE / WORKING HOURS

Pasir Panjang Road, Mappletree Business City

24/7 STANDBY

$2,800 – $3,300 Monday to Friday 8.30AM to 6.00PM N