Workplace IT Support Engineer (M365/Teams)

SG45 DXC Technology Services Singapore Pte. Ltd; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

DXC Technology Singapore seeks an IT Helpdesk/Desktop Support professional with 3–5 years of Bank IT support experience. You will resolve end-user issues, manage incident tickets, and coordinate with global teams and vendors to restore services efficiently.

You will troubleshoot Windows 11, M365, and related applications, support meeting room equipment, and participate in hardware refresh projects. Excellent communication and teamwork are essential.

Qualifications

• 3–5 years of workplace IT support in a bank environment.
• Itil certification or equivalent service management experience.
• Degree or Diploma in IT/Information Technology.

Responsibilities

• Provide incident and service request support for end-user issues, devices, and video conferencing; coordinate with global teams and vendors.
• Troubleshoot Windows 11 apps and network; escalate to global support/vendor.
• Troubleshoot software/hardware issues, OS, and apps (M365, Outlook, Teams, third-party apps).
• Support meeting room equipment troubleshooting; escalate via ServiceNow.
• Communicate with team and clients to update ticket status; provide feedback on challenges.
• Attend regular team meetings and trainings.
• Participate in hardware refresh projects with end-user support team.

Skills

Customer communication

M365 Windows 11

Network troubleshooting

ServiceNow

Continuous learning

Teamwork

Follow-up skills

Project management basics

Fast learner

Education

IT Degree or Diploma

ITIL certified

Tools

ServiceNow

Azure

Active Directory

Microsoft 365

Windows Server

Job description

DXC Technology Singapore seeks an IT Helpdesk/Desktop Support professional with 3–5 years of Bank IT support experience. You will resolve end-user issues, manage incident tickets, and coordinate with global teams and vendors to restore services efficiently.

You will troubleshoot Windows 11, M365, and related applications, support meeting room equipment, and participate in hardware refresh projects. Excellent communication and teamwork are essential.