Hybrid IT Support Engineer – End-User Focus

DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

DXC Technology Services Singapore Pte. Ltd. is seeking an experienced IT end-user support professional to handle incidents and service requests for desktop users. You will troubleshoot Windows 11, M365 apps, and network issues, coordinating with global teams and vendors as needed.

You will support meeting rooms and devices, review ServiceNow tickets, and keep stakeholders updated. A strong customer focus and teamwork are essential in this role based in Singapore.

Qualifications

• Degree or Diploma in IT/Information Technology related.
• 3–5 years IT support experience in a bank environment.
• ITIL certification.

Responsibilities

• Provide incident support and service requests for end-user issues.
• Troubleshoot Windows 11 apps, networking and other issues with global support.
• Support hardware/software issues across client machines (M365, MS Outlook, MS Teams).
• Support meeting room equipment and coordinate with vendors.
• Review ServiceNow tickets and communicate status to stakeholders.
• Engage in team meetings and training; participate in hardware refresh projects.

Skills

Customer centric

Confident communication

M365 & Windows 11 troubleshooting

Basic networking troubleshooting

ServiceNow familiarity

Team collaboration

Issue follow-up

Project concepts

Fast learner

Education

IT-related degree/diploma

ITIL certified

Tools

ServiceNow

Azure

Windows 11

M365

Job description

DXC Technology Services Singapore Pte. Ltd. is seeking an experienced IT end-user support professional to handle incidents and service requests for desktop users. You will troubleshoot Windows 11, M365 apps, and network issues, coordinating with global teams and vendors as needed.

You will support meeting rooms and devices, review ServiceNow tickets, and keep stakeholders updated. A strong customer focus and teamwork are essential in this role based in Singapore.