Deskside Technician I

Stefanini North America and APAC; Singapore; On-site; SGD 33,000 - 56,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental and vision insurance

Professional development eLearning

Job summary

Stefanini is a global IT services provider delivering desktop support to onsite users in Singapore. You will handle hardware and software issues, ensuring quick fixes to minimize downtime.

Responsibilities include Windows 7/10 support, Active Directory, Office 2007/2016 with Lync/Outlook, wireless issues, VPN, printer support, and coordination with teams for secure, productive user environments.

Qualifications

• 3+ years corporate desk side support with Windows 7/10.
• Experience troubleshooting Lenovo hardware.
• Experience using Active Directory.
• Experience supporting Office 2007/2016 incl. Lync/OWA/Outlook 2016.
• Experience troubleshooting wireless connectivity issues.
• Quality customer service skills.
• VPN experience.
• Experience with basic hardware printer support.
• Experience with Symantec Endpoint Protection, BitLocker, SCCM, and RDP.

Responsibilities

• Provide hardware/software desk-side support to onsite client including break/fix.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Troubleshoot network devices to ensure PC connectivity to the network.

Skills

Desk side support

Windows 7/10 support

Active Directory

Office 2007/2016 incl. Lync/Outlook OW

Wireless connectivity troubleshooting

VPN experience

Printer support

Customer service

Tools

Lenovo hardware

Symantec Endpoint Protection

BitLocker

SCCM

RDP

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Details

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What do you need to succeed

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware on Lenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

What you"ll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we"re different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

Job Requirements

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware on Lenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

Details

• 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware on Lenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP