Dental Front Desk Executive – Orchard

Twin City Endodontics (Tanglin) Pte. Ltd.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Benefits offered by this job

Full training and guidance provided

Performance bonus

Medical and dental benefits

Career progression opportunities

Convenient Orchard location

Job summary

Twin City Endodontics (Tanglin) Pte. Ltd. is seeking a responsible and caring Dental Front Desk Executive to join our Orchard-area clinic.

Fresh graduates and applicants from hospitality, front office, customer service, healthcare or dental fields are welcome. You will greet patients, manage appointments, handle inquiries and support daily clinic operations. This role emphasizes patient care, accuracy in records and smooth financial processes, with full training provided and opportunities for

Qualifications

• Positive attitude and willingness to learn.
• Responsible, punctual and reliable.
• Caring and attentive towards patients.
• Able to communicate clearly and professionally.
• Able to follow instructions and clinic procedures.
• Comfortable using computers and learning clinic software.
• Able to work independently and as part of a team.

Responsibilities

• Welcome, register and assist patients professionally.
• Handle phone calls, messages, emails and patient enquiries.
• Schedule, reschedule and confirm appointments, and follow up with patients to fill available slots.
• Collect payments and assist with CHAS, MediSave and insurance claims according to clinic procedures.
• Ensure patient records and supporting documents are complete and ready for appointments.
• Maintain patient confidentiality and comply with PDPA and clinic procedures.
• Prepare, record and issue prescribed medication according to the dentist’s instructions.
• Count and maintain medication and product stock accurately.
• Coordinate laboratory case collection, dispatch and follow-up, ensuring the correct cases and documents are sent.
• Keep the reception and clinic areas clean, neat and presentable.
• Follow clinic opening, closing and daily operating procedures.
• Support other clinic duties as assigned by the supervisor or manager.

Education

Diploma or degree in Hospitality, Customer Service, Front Office Operations or related field

Job description

Job Highlights

• Full training and guidance provided

• Performance bonus

• Medical and dental benefits

• Career progression opportunities

• Convenient Orchard location

About the Role

We are looking for a responsible and caring Dental Front Desk Executive. Fresh graduates and candidates with hospitality, front office, customer service, healthcare or dental experience are welcome.

Key Responsibilities

• Welcome, register and assist patients professionally.

• Handle phone calls, messages, emails and patient enquiries.

• Schedule, reschedule and confirm appointments, and follow up with patients to fill available slots.

• Collect payments and assist with CHAS, MediSave and insurance claims according to clinic procedures.

• Ensure patient records and supporting documents are complete and ready for appointments.

• Maintain patient confidentiality and comply with PDPA and clinic procedures.

• Prepare, record and issue prescribed medication according to the dentist’s instructions.

• Count and maintain medication and product stock accurately.

• Coordinate laboratory case collection, dispatch and follow-up, ensuring the correct cases and documents are sent.

• Keep the reception and clinic areas clean, neat and presentable.

• Follow clinic opening, closing and daily operating procedures.

• Support other clinic duties as assigned by the supervisor or manager.

Requirements

• Positive attitude and willingness to learn.

• Responsible, punctual and reliable.

• Caring and attentive towards patients.

• Able to communicate clearly and professionally.

• Able to follow instructions and clinic procedures.

• Comfortable using computers and learning clinic software.

• Able to work independently and as part of a team.

• Diploma or degree in Hospitality, Customer Service, Front Office Operations or a related field is an advantage, but not required.

Working Hours

• Monday to Friday: 9:00 AM–6:00 PM

• Saturday: 9:00 AM–1:00 PM

• Sunday and Public Holidays: Off

• 5.5-day, 44-hour work week