Dental Front Desk Executive - Orchard

TWIN CITY ENDODONTICS (TANGLIN) PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Training provided

Performance bonus

Medical benefits

Dental benefits

Career progression

Orchard location

Job summary

TWIN CITY ENDODONTICS (TANGLIN) PTE. LTD. is seeking a responsible Dental Front Desk Executive to join our Orchard-area clinic in Singapore. Fresh graduates and candidates with hospitality, front office, customer service, healthcare or dental experience are welcome.

You will handle patient check-ins, inquiries and payments, while ensuring privacy and compliance with PDPA. Training is provided with opportunities for career growth within the clinic.

Qualifications

• Diploma or degree in Hospitality, Customer Service, Front Office Operations or related field is an advantage, but not required.
• Positive attitude and willingness to learn.
• Able to communicate clearly and professionally.
• Comfortable using computers and learning clinic software.
• Able to work independently and as part of a team.

Responsibilities

• Welcome, register and assist patients professionally.
• Handle phone calls, messages, emails and patient enquiries.
• Schedule, reschedule and confirm appointments, and follow up with patients to fill available slots.
• Collect payments and assist with CHAS, MediSave and insurance claims according to clinic procedures.
• Maintain patient records and supporting documents are complete and ready for appointments.
• Maintain patient confidentiality and comply with PDPA and clinic procedures.
• Prepare, record and issue prescribed medication according to the dentist's instructions.
• Count and maintain medication and product stock accurately.
• Coordinate laboratory case collection, dispatch and follow-up, ensuring the correct cases and documents are sent.
• Keep the reception and clinic areas clean, neat and presentable.
• Follow clinic opening, closing and daily operating procedures.
• Support other clinic duties as assigned by the supervisor or manager.

Skills

Customer service

Communication

Detail oriented

Team player

Computer skills

PDPA compliance

Education

Hospitality diploma

Tools

Clinic software

Job description

Job Highlights

• Full training and guidance provided
• Performance bonus
• Medical and dental benefits
• Career progression opportunities
• Convenient Orchard location

About the Role

We are looking for a responsible and caring Dental Front Desk Executive . Fresh graduates and candidates with hospitality, front office, customer service, healthcare or dental experience are welcome.

Key Responsibilities

• Welcome, register and assist patients professionally.
• Handle phone calls, messages, emails and patient enquiries.
• Schedule, reschedule and confirm appointments, and follow up with patients to fill available slots.
• Collect payments and assist with CHAS, MediSave and insurance claims according to clinic procedures.
• Ensure patient records and supporting documents are complete and ready for appointments.
• Maintain patient confidentiality and comply with PDPA and clinic procedures.
• Prepare, record and issue prescribed medication according to the dentist's instructions.
• Count and maintain medication and product stock accurately.
• Coordinate laboratory case collection, dispatch and follow-up, ensuring the correct cases and documents are sent.
• Keep the reception and clinic areas clean, neat and presentable.
• Follow clinic opening, closing and daily operating procedures.
• Support other clinic duties as assigned by the supervisor or manager.

Requirements

• Positive attitude and willingness to learn.
• Responsible, punctual and reliable.
• Caring and attentive towards patients.
• Able to communicate clearly and professionally.
• Able to follow instructions and clinic procedures.
• Comfortable using computers and learning clinic software.
• Able to work independently and as part of a team.
• Diploma or degree in Hospitality, Customer Service, Front Office Operations or a related field is an advantage, but not required.

Working Hours

• Monday to Friday: 9:00 AM-6:00 PM
• Saturday: 9:00 AM-1:00 PM
• Sunday and Public Holidays: Off
• 5.5-day, 44-hour work week