Delivery Operations & Customer Support Coordinator

Shopee; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Shopee in Singapore is looking for a dedicated customer service support professional. Your role will encompass ensuring smooth dispatch and managing pickup allocations for drivers, along with processing orders and resolving shipment issues.

Ideal candidates should have a minimum of 3 years' experience, possess strong MS Office skills, and demonstrate effective conflict resolution abilities. Strong communication skills are essential in this role, ensuring excellent service to both sellers and buyers.

Qualifications

• Minimum 3 years of customer service support experience.
• Experienced with MS Office skills.
• Patient and skillful in conflict resolution.

Responsibilities

• Ensure and monitor daily jobs dispatch to the drivers.
• Manage daily pickup allocations to drivers.
• Process orders, requests & resolve problem shipments.

Skills

Customer service support

Conflict resolution

MS Office skills

Interpersonal skills

Communication skills

Job description

Shopee in Singapore is looking for a dedicated customer service support professional. Your role will encompass ensuring smooth dispatch and managing pickup allocations for drivers, along with processing orders and resolving shipment issues.

Ideal candidates should have a minimum of 3 years' experience, possess strong MS Office skills, and demonstrate effective conflict resolution abilities. Strong communication skills are essential in this role, ensuring excellent service to both sellers and buyers.