Inbound SOC Ops Lead: Process Excellence & SLA

Shopee; Singapore; On-site; SGD 50,000 - 84,000; Full time

Job summary

Shopee in Singapore seeks an operations professional to oversee inbound and outbound processes, manage workforce, and coordinate with cross-functional teams to resolve issues. You will monitor daily performance and ensure timely resolutions while upholding safety and quality standards.

You will drive continuous improvement to enhance efficiency, chase backlog, and maintain SLA compliance to ensure smooth workflow and minimize delays.

Responsibilities

• Strong operational control and problem-solving skills for Inbound and Outbound processes
• Ability to manage workforce and monitor daily team performance
• Good coordination and communication skills with cross-functional departments
• Capable of handling operational issues and providing timely resolutions
• Support productivity, quality, and process accuracy targets
• Drive continuous improvement to enhance operational efficiency
• Ensure smooth workflow execution and minimize operational delays
• Maintain compliance with operational and safety standards
• Backlog chasing and SLA control

Job description

Shopee in Singapore seeks an operations professional to oversee inbound and outbound processes, manage workforce, and coordinate with cross-functional teams to resolve issues. You will monitor daily performance and ensure timely resolutions while upholding safety and quality standards.

You will drive continuous improvement to enhance efficiency, chase backlog, and maintain SLA compliance to ensure smooth workflow and minimize delays.