Customer Service Delivery Support Coordinator, Operational Excellence, Shopee Xpress SG

Shopee; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

Shopee in Singapore is looking for a dedicated customer service support professional. Your role will encompass ensuring smooth dispatch and managing pickup allocations for drivers, along with processing orders and resolving shipment issues.

Ideal candidates should have a minimum of 3 years' experience, possess strong MS Office skills, and demonstrate effective conflict resolution abilities. Strong communication skills are essential in this role, ensuring excellent service to both sellers and buyers.

Qualifications

• Minimum 3 years of customer service support experience.
• Experienced with MS Office skills.
• Patient and skillful in conflict resolution.

Responsibilities

• Ensure and monitor daily jobs dispatch to the drivers.
• Manage daily pickup allocations to drivers.
• Process orders, requests & resolve problem shipments.

Skills

Customer service support

Conflict resolution

MS Office skills

Interpersonal skills

Communication skills

Job description

Job Description

• Ensure and monitor daily jobs dispatch to the drivers
• Manage daily pickup allocations to drivers
• Processing orders, requests & resolving problem shipments
• Liaising with internal stakeholders on seller/buyer issues
• Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service
• Respond & follow up with customer enquiries for any missing/late deliveries
• Able to answer enquiries and tickets within the timeline
• Checking the proof of delivery according to the SOP
• Create Reporting and insights for Operational Excellence Team
• Assist the Operational Return Team with ad hoc duties

Requirements

• Minimum 3 years of customer service support
• Experienced with MS Office skills
• Patient and skillful in conflict resolution
• Possesses high responsibility, disciplined and detail oriented
• Good interpersonal and communication skills
• Preferably a background in supporting delivery related enquiries