Delivery Manager

Singtel Group; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A major telecommunications company in Singapore is seeking a Delivery Manager to oversee strategic planning and delivery management of platform features. The ideal candidate will have 5+ years of experience in product management, a strong understanding of agile methodologies, and the ability to advocate for customer needs. This role promises exciting opportunities for professional growth and impact on user experience.

Qualifications

• 5+ years of experience in product management focusing on platform solutions or SaaS products.
• Good understanding of platform architecture, APIs, and cloud-based solutions.
• Proven track record of owning product roadmaps and driving teams toward successful outcomes.

Responsibilities

• Develop and own demand forecasting features on the platform.
• Lead development of features enabling effective project delivery management.
• Engage with stakeholders to communicate product vision and results.

Skills

Product management

Cross-functional collaboration

Agile methodologies

User-centric feature development

Risk and issue management

Education

Degree in Computer Science or equivalent

Tools

Analytics tools (e.g., Google Analytics)

Job description

Overview

Be a Part of Something BIG!

The Delivery Manager will be responsible for the strategic planning, development, and delivery of our platform’s demand, project, and delivery management features. You will work closely with stakeholders across engineering, operations, and consumer businesses to ensure that these core platform features meet both current and future business needs. Your role will focus on aligning product strategy with organizational goals, ensuring efficient execution, and optimizing platform functionality to enhance the user experience as well as drive business outcomes and initiatives.

Make an Impact by

• Demand Management: Develop and own the strategy for demand forecasting features on the platform, ensuring they align with business goals and customer needs. This includes managing the demand intake process, prioritizing feature requests, and balancing competing business priorities.
• Demand Forecasting & Planning: Define and execute features related to demand tracking, resource planning, and backlog management. Collaborate with customers and internal stakeholders to build tools that help businesses predict and manage demand effectively.
• User-Centric Feature Development: Define and execute features related to demand tracking, resource planning, and backlog management. Collaborate with customers and internal stakeholders to build tools that help businesses predict and manage demand effectively.
• Delivery Management: Lead the development of features that enable teams to manage project delivery effectively, such as task tracking, timelines, dependencies, and delivery milestones. Focus on ensuring smooth execution and the ability to scale the platform to meet diverse customer needs.
• Delivery Execution & Monitoring: Lead the development of features that enable teams to manage project delivery effectively, such as task tracking, timelines, dependencies, and delivery milestones. Focus on ensuring smooth execution and the ability to scale the platform to meet diverse customer needs.
• Cross-Functional Collaboration: Partner with engineering, operations, and Product to ensure platform delivery features are practical, scalable, and customizable to different project workflows.
• Performance & Metrics: Define key performance indicators (KPIs) for platform delivery management features and ensure ongoing measurement and optimization to improve operational efficiency and customer outcomes.
• Project Management: Own the development of project management features on the platform, focusing on features like task creation, resource allocation, project timelines, and team collaboration. Ensure these features meet the needs of both internal teams and external customers. Define and run the Scrum ceremonies.
• Risk and Issue Management: Develop and implement features that help users track and mitigate risks, identify project bottlenecks, and proactively resolve issues within projects.
• Stakeholder Communication: Engage regularly with business leaders, engineering, operations, and customer support to communicate product vision, progress, and results, ensuring alignment across the organization.
• Customer Advocacy: Act as a customer advocate, ensuring the platform meets the needs of end-users and responds to market demands through continuous feedback loops and iterative improvements.

Skills for Success

• Degree in Computer Science or any other equivalent.
• 5+ years of experience in product management, with a focus on platform solutions or SaaS products, preferably in the areas of demand forecasting, project management, or delivery management with solid background in running teams with agile methodologies.
• Good understanding of platform architecture, APIs, and cloud-based solutions. Experience working with engineering teams to prioritize technical requirements and product features.
• Proven track record of owning product roadmaps and driving cross-functional teams toward successful product outcomes. Experience in managing complex, multi-disciplinary products.
• Strong interpersonal and communication skills with a demonstrated ability to collaborate effectively across teams and influence decision-making without direct authority.
• Ability to use data and customer feedback to inform product decisions. Familiarity with analytics tools such as Google Analytics, Mixpanel, or similar is a plus.
• A passion for understanding user needs and delivering high-quality, user-centric products that solve real problems in demand, delivery, and project management.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!